Retrieval Challenges in Low-Resource Public Service Information: A Case Study on Food Pantry Access

Public service chatbots are expected to deliver recommendations from an underlying public service directory, while also making sure that the recommendations respect explicit user constraints. In practice, public service directories are noisy and inconsistent, and general-purpose large language model (LLM) or AI-based chatbots frequently generate unreliable recommendations, citing unverified sources from the web. We investigate the impact of retrieval quality on constraint-aware recommendation in public service conversational systems built over noisy and heterogeneous service directories. We propose TRACE (Trustworthy Retrieval-Augmented Conversational Engine), a retrieval-based, constraint-aware framework that parses input user queries into structural and semantic constraints for downstream retrieval, with the help of a dual data representation schema. Using a curated statewide pantry directory and a synthetic query benchmark, we evaluate multiple knowledge-representation variants with and without knowledge graphs (KGs). We experiment with several open-source LLMs and a proprietary model, showing that strengthening retrieval substantially improves user constraint satisfaction while reducing hallucinated recommendations. Performance differences across LLMs narrowed in our experiments as retrieval quality improved, making results less sensitive to model size. These findings suggest that the quality of retrieval is key for robust public service conversational systems.

In this article, we evaluate four Large Language Models (LLMs) and their effectiveness at retrieving data within a specialized Retrieval-Augmented Generation (RAG) system, using a comprehensive food composition database. Our method is focused on the LLMs ability to translate natural language queries into structured metadata filters, enabling efficient retrieval via a Chroma vector database. By achieving high accuracy in this critical retrieval step, we demonstrate that LLMs can serve as an accessible, high-performance tool, drastically reducing the manual effort and technical expertise previously required for domain experts, such as food compilers and nutritionists, to leverage complex food and nutrition data. However, despite the high performance on easy and moderately complex queries, our analysis of difficult questions reveals that reliable retrieval remains challenging when queries involve non-expressible constraints. These findings demonstrate that LLM-driven metadata filtering excels when constraints can be explicitly expressed, but struggles when queries exceed the representational scope of the metadata format.

Retrieval-augmented generation (RAG) hands the user's query to whoever hosts the corpus. We propose PILLAR, a Privacy-Preserving RAG (PPRAG) system based on Private Information Retrieval (PIR) in which a client utilizes the k documents most similar to their query from a server-held and publicly known corpus to respond to their query, while the server learns nothing about the query, either its terms or its access pattern. Prior PPRAG constructions rely on dense retrieval alone, translating approximate nearest-neighbor search into many query-dependent rounds of PIR, and pay for it in both latency and retrieval quality. PILLAR instead performs private hybrid retrieval in two stages. A sparse stage issues a small, fixed number of PIR queries against a carefully designed index of precomputed BM25 scores, filtering the corpus down to candidates that share terms with the query without the server ever seeing which terms these are. A dense stage then fetches only those candidates' document embeddings and re-ranks them locally, avoiding the many costly PIR queries that private dense retrieval typically requires. We instantiate PILLAR with two protocols that trade latency against retrieval quality, each built on a different private rendering of lexical search. PILLAR-Bin bins posting lists into a hash table and is a single-round design that achieves lower latency than state-of-the-art private retrieval schemes. PILLAR-Tree turns block-max pruning into an oblivious tree traversal combined with cuckoo hash tables and achieves the highest retrieval quality at lower latency than state-of-the-art schemes.