TRACE: Trustworthy Retrieval-Augmented Conversational Engine

Tourism is a high-stakes setting for conversational recommender systems (CRS): a plausible-sounding suggestion can waste real money and trip time once a traveler acts on it. Existing CRS benchmarks primarily evaluate systems with a single Recall@k score over entity mentions, and tourism-specific resources add spatial or knowledge-graph context, yet none of them couple multi-turn recommendation with verbatim review-span evidence and rejection recovery. This leaves an evaluation gap for tourism recommendation that is simultaneously trustworthy, verifiable, and adaptive: recommend the right point of interest (POI) for multi-aspect preferences (such as cuisine, price, atmosphere, walking distance), justify each suggestion with verifiable evidence from prior visitors so the traveler can act without trial and error, and recover when the first recommendation is rejected mid-dialogue. We introduce TRACE, where each item is a multi-turn tourism recommendation dialogue with review-span citations and explicit rejection turns: 10,000 dialogues over 2,400 Yelp POIs and 34,208 reviews across eight U.S. cities, paired with 14 retrieval, planning, and LLM baselines, along with 25 metrics organized under Accuracy, Grounding, and Recovery. Across these baselines, TRACE reveals the Three-Competency Gap: LLM Zero-Shot leads in closed-set Recall@1 and rejection recovery but cites less densely than retrievers; non-LLM retrievers achieve surface-verbatim grounding but with low accuracy; Multi-Review Synthesis fails at recovery. The Grounding Score agrees with human citation precision (Spearman rho=+0.80, p<10^-20), and paired t-tests reproduce the per-baseline ranking (p<0.01 on the dominant contrasts). TRACE reframes accountable tourism recommendation as a joint target (right POI, verifiable evidence, adaptive repair) rather than a single-axis leaderboard.

Traditional conversational recommenders entangle retrieval and response generation within a single text interface, so exact entity cues fade as the dialogue's intent evolves, which compromises explanation credibility. We address this within the ACM RecSys Challenge 2026, which mandates both top-20 ranking and evidence-grounded response generation. This paper presents the third-place solution by team "swyoo" for the Blind-B industry track. We decouple retrieval and response into separate pipelines connected strictly via ranked tracks and metadata. Retrieval combines a hybrid lexical-dense pool for exact matching with a task-adapted pool driven by fine-tuned Qwen 8B adapters. Candidates are calibrated via LightGBM, then routed to an evidence-grounded propose-assign-select (PAS) framework to structure responses. This system also ranked second on the explanation-quality leaderboard in the final blind evaluation. Our findings demonstrate that: (i) isolating retrieval and response preserves both catalog cues and fluid intent; (ii) structuring generation via explicit evidence assignment is key to this near-best-in-class explanation reliability.

Accurate evaluation of conversational retrieval is pivotal for advancing Retrieval-Augmented Generation (RAG) systems. However, existing conversational retrieval benchmarks suffer from costly, sparse human annotation or rigid, unnatural automated heuristics. To address these challenges, we introduce MTR-Suite, a unified framework for auditing, synthesizing, and benchmarking retrieval. It features: (1) MTR-Eval, an LLM-based auditor quantifying alignment gaps in previous benchmarks; (2) MTR-Pipeline, a multi-agent system using greedy traversal clustering to generate high-fidelity dialogues at 1/400th human cost; and (3) MTR-Bench, a rigorous general-domain benchmark. MTR-Bench mimics production-style challenges (hard topic switching, verbosity), offering superior discriminative power. We make our code and data publicly available to facilitate future research at https://github.com/rangehow/mtr-suite.