MemEmo: Evaluating Emotion in Memory Systems of Agents

Memory-augmented language agents are increasingly deployed in affective applications such as emotional support, where understanding and responding to users' latent emotional needs is critical. However, existing research often treats memory as a tool for factual retrieval, overlooking its role in shaping users' emotional experiences. In this work, we introduce ENPMR-Bench, a benchmark for evaluating Emotional Need-aware Proactive Memory Retrieval (ENPMR), a core capability that enables agents to infer users' latent emotional needs and proactively retrieve appropriate memories to support empathetic interaction. Grounded in Maslow's hierarchy of needs, ENPMR-Bench includes over 1,800 memory-augmented dialogues and defines structured mappings between emotional needs and supportive memory types. Experimental results demonstrate that current retrieval paradigms, including both embedding-based and LLM-driven approaches, exhibit substantial deficiencies, with empathy scores significantly lagging behind golden memory conditions. While chain-of-thought prompting improves the alignment between inferred emotional needs and retrieved memories to some extent, a notable performance gap remains. Together, these findings reveal critical limitations in current agents and outline directions for advancing personalized emotional support through need-sensitive memory retrieval.

Recent benchmarks for Large Language Model (LLM) agents mainly evaluate reasoning, planning, and execution. However, memory is also essential for agents, as it enables them to store, update, and retrieve information over time. This ability remains under-evaluated, largely because existing benchmarks do not provide a systematic way to assess memory mechanisms. In this paper, we study agent memory from a self-evolving perspective and introduce EvoMemBench, a unified benchmark organized along two axes: memory scope (in-episode vs. cross-episode) and memory content (knowledge-oriented vs. execution-oriented). We compare 15 representative memory methods with strong long-context baselines under a standardized protocol. Results show that current memory systems are still far from a general solution: long-context baselines remain highly competitive, memory helps most when the current context is insufficient or tasks are difficult, and no single memory form works consistently across all settings. Retrieval-based methods remain strong for knowledge-intensive settings, whereas procedural and long-term memory methods are more effective for execution-oriented tasks when their stored experience matches the task structure. We hope EvoMemBench facilitates future research on more effective memory systems for LLM-based agents. Our code is available at https://github.com/DSAIL-Memory/EvoMemBench.

LLM-based agents increasingly operate in persistent environments where they must store, update, and reason over information across many sessions. While prior benchmarks evaluate only single-entity updates, MEME defines six tasks spanning the full space defined by the multi-entity and evolving axes, including three not scored by prior work: Cascade and Absence (dependency reasoning) and Deletion (post-removal state). Evaluating six memory systems spanning three memory paradigms on 100 controlled episodes, we find that all systems collapse on dependency reasoning under the default configuration (Cascade: 3%, Absence: 1% in average accuracy) despite adequate static retrieval performance. Prompt optimization, deeper retrieval, reduced filler noise, and most stronger LLMs fail to close this gap. Only a file-based agent paired with Claude Opus 4.7 as its internal LLM partially closes the gap, but at ~70x the baseline cost, indicating closure currently depends on configurations that are not practical at scale. Code and data are available on the project page: https://seokwonjung-jay.github.io/meme-eval/.