Evaluating Performance Drift from Model Switching in Multi-Turn LLM Systems

Large language models (LLMs) excel on static benchmarks, but their performance across multi-turn conversations, which better reflect real-world usage, remains understudied. Addressing this gap is critical in high-stakes settings like healthcare, where patients and clinicians are turning to LLM chatbots to address their medical inquiries. Here, we introduce the "stick-or-switch" (SoS) framework, which partitions a question-answer space into multiple sequential presentations to model two safety-centric behaviors: conviction (i.e., sticking to a correct answer selection or abstention against incorrect suggestions) and flexibility (i.e., switching to a correct suggestion when it is introduced). Evaluating 17 LLMs across three clinical benchmarks, we observe a pervasive conversation tax, where partitioning an answer-space into sequential presentations reduces end-to-end accuracy and abstention against incorrect suggestions by an average of up to 30%, reaching 65% in certain models. We also observe blind switching, where models transition an initial abstention to incorrect and correct suggestions at near-identical rates reaching 50%. Finally, we show that increasing model scale mitigates some of these conversational inefficacies while exacerbating others, such as a higher propensity to adopt an incorrect suggestion from an initial abstention. Together our findings demonstrate that the general proficiency captured by static benchmarks do not translate over multi-turn dialogues.

Users interacting with Large Language Models (LLMs) in a multi-turn conversation routinely refine their requests or pivot to new topics. LLMs, however, often miss these topic shifts and carry over irrelevant context from previous turns, leading to inaccurate responses. In this paper, we stress-test the multi-turn understanding of LLMs and study the following two sub-tasks: (1) detecting whether the user pivots or refines in the current turn, and (2) shortlisting relevant context from previous turns. To this end, we construct synthetic benchmarks based on real-world datasets from varied domains, as to simulate context shifts of different levels of difficulty. We then evaluate the zero-shot performance of ten LLMs (open-weight, closed-source and reasoning), and demonstrate that only some reasoning and strongly instructed LLMs are accurate in detecting pivots; open-weight LLMs struggle with the task and frequently carry stale context even with explicit cues; and all models suffer from a position bias. Based on the results, we discuss key takeaways for improving long-term robustness in multi-turn capabilities for LLMs.

Multi-turn interaction creates a feedback process in which an LLM's previous responses become context for later behavior. Prior work shows substantial multi-turn degradation and that assistant-generated history can affect later behavior. However, it remains unclear how these effects manifest across models, tasks, turns, and inside a model. We study these gaps across six task families and five models. Degradation from fully specified single-turn input (FULL) to progressively revealed multi-turn interaction (SHARDED) is clearly task- and model-dependent, and stronger one-shot performance does not imply greater interaction robustness. We then retrospectively analyze completed SHARDED conversations by replaying the user messages already observed in each trajectory while editing only assistant-generated history. Replacing prior assistant responses with neutral content (termed neutralization) changes downstream min-max normalized performance by +.027 across 2,973 trajectories. On a prespecified length-controlled subset, short and length-matched neutralization yield nearly identical effects (+.069 versus +.068), showing that simple context shortening is insufficient to explain the effect of history editing. Turn Surgery further intervenes on one assistant turn at a time. Among 237 selected degraded trajectories, 63.7% contain at least one beneficial intervention, while most tested positions remain unchanged; for binary tasks, 48.4% admit a fail-to-success reversal. An open-weight case study links behaviorally consequential history changes to measurable downstream state differences, but finds task-dependent rather than universal internal signatures. Overall, assistant-generated history has active but selective effects on multi-turn performance, motivating selective rather than uniform history management.