OSExpert: Computer-Use Agents Learning Professional Skills via Exploration

Existing computer-use benchmarks fail to capture the realism, complexity, and long-horizon demands of real-world computer use, limiting their ability to reveal the limitations of frontier agents. We introduce OSWorld 2.0, a benchmark of 108 long-horizon computer-use workflows across everyday and professional tasks, designed to capture complex and challenging real-world phenomena. Each task represents a realistic end-to-end workflow that takes human users a median of about 1.6 hours to complete and requires an average of 318 tool calls with Claude Opus 4.7 using maximum thinking, compared with about 30 in OSWorld 1.0. OSWorld 2.0 targets challenge phenomena that are common in real workflows yet underrepresented in prior benchmarks, spanning interaction-design challenges such as streaming interaction and dynamic environments, as well as agent-pattern challenges such as cross-source reasoning, implicit-state inference, and visual-spatial precision. Tasks are grounded in authentic input artifacts and cross-referenced against realistic stateful user profile data, and include separate safety reports auditing safety-sensitive execution. Under our primary binary-completion metric at 500 steps, Claude Opus 4.8 with maximum thinking and batched tool calls scores best but still completes only 20.6% of tasks at a 54.8% partial score; GPT-5.5 is far more token-efficient yet plateaus near 13%. These results show that current agents are still far from professional-level computer use: rather than stumbling on basic GUI control or coding, they lose track of constraints, miss information that arrives mid-task, guess rather than ask the user, and skip verification, struggling most when a task hinges on hidden state they must recover.

Computer-use agents provide a promising path toward general software automation because they can interact directly with arbitrary graphical user interfaces instead of relying on brittle, application-specific integrations. Despite recent advances in benchmark performance, strong computer-use agents remain expensive and slow in practice, since most systems invoke large multimodal models at nearly every interaction step. We argue that this uniform allocation of compute is fundamentally inefficient for long-horizon GUI tasks. Such trajectories are highly heterogeneous: many steps are routine and can be handled reliably by smaller, cheaper policies, while errors tend to concentrate at a relatively small number of high-risk moments. Across computer-use benchmarks, these failures repeatedly take two forms: progress stalls, where the agent loops, repeats ineffective actions, or fails to make meaningful progress, and silent semantic drift, where the agent continues taking locally plausible actions after already deviating from the user's true goal. To address this inefficiency, we propose an event-driven, step-level cascade for computer-use agents that runs a small policy by default and escalates to a stronger model only when lightweight learned monitors detect elevated risk. Our framework combines two complementary signals: a Stuck Monitor that detects degraded progress from recent reasoning-action history and triggers recovery, and a Milestone Monitor that identifies semantically meaningful checkpoints where sparse verification is most informative for catching drift. This design turns always-on frontier-model inference into adaptive, on-demand compute allocation over the course of an evolving interaction. The framework is modular and deployment-oriented: it can be layered on top of existing computer-use agents without changing the underlying agent architecture or retraining the large model.

Computer-use agents have advanced on benchmarks like OSWorld and AndroidWorld, but still act mostly through the GUI, often producing inefficient trajectories. Real-world computer work is hybrid, combining visual-state inspection with precise, high-throughput command-line operations, so capable agents must coordinate both modalities over shared application state. Yet scalable hybrid environments remain scarce because supporting both GUI and CLI over real applications typically requires substantial manual engineering for each application. Existing agents also struggle to use the two interfaces complementarily: CLI-native agents lack visual perception for tasks involving interface state or layout, while GUI-native agents are inefficient for operations better executed through commands. We introduce CUA-Universe, a scalable environment-to-data pipeline that turns real desktop software into hybrid GUI+CLI environments. App-Forge adapts applications into reproducible VMs and command-line surfaces it discovers, wraps, or generates, scaling to 16 applications; Task-Weave synthesizes diverse hybrid tasks of controllable difficulty from reusable operations over seed files; and Path-Steer steers rollouts along efficient hybrid paths and harvests verified trajectories for post-training. Training on this data shifts behavior from inefficient GUI interaction and brittle CLI scripting toward effective GUI+CLI orchestration. Our 9B model improves both success and efficiency on CUA-Verse (Score +39.3 pts; -37% steps, -60% tokens), OSWorld (SR +16.8 pts; -57% steps, -44% tokens), and OSWorld-MCP (Score +7.84 pts; -27% steps, -30% tokens). CUA-Universe provides a scalable path toward more capable and efficient computer-use agents.