PMAx: An Agentic Framework for AI-Driven Process Mining

Process mining (PM) provides a powerful framework for discovering and optimizing operational processes from event data. However, the efficacy of PM techniques is strictly predicated on the availability of structured event logs. Thus far, event logs have often been laboriously created by domain and process mining experts. This costly effort causes large portions of organizational knowledge, including incident tickets, manuals, and textual reports, to remain underutilized. We address this bottleneck by investigating the efficacy of Large Language Models (LLMs) as automated data translators. We propose a scalable framework that leverages LLMs as data translators to bridge the gap between unstructured textual resources and structured event data. We finetune LLMs on a newly created text-to-log dataset, demonstrating that the resulting models can extract high-fidelity event logs from unstructured resources. Our results show that this finetuning approach outperforms few-shot or zero-shot prompting by a large amount, highlighting finetuning as a necessary pre-condition for generating reliable event data. We conclude that our method provides a promising pipeline for making previously unused data available to process mining ecosystems, effectively expanding the possibilities of using PM to further investigate organizational workflows.

The advent of Large Language Models (LLMs) has significantly transformed tasks across Software Engineering. In the context of Business Process Management, LLMs are now being explored as tools to derive process models directly from textual descriptions. Existing approaches range from chatbot-driven systems that assist with iterative, text-based modeling to fully automated end-to-end modeling assistants. However, we argue that process modeling is inherently complex and cannot be effectively addressed through black-box solutions. Instead, we envision modeling as an open-ended conversational activity, best supported by an interactive, iterative process involving both humans and LLM. In our approach, the modeling task is decomposed into smaller, manageable steps. Each step results in intermediate artifacts and explicitly documents the rationale behind each modeling decision. During this process, we incrementally uncover simple behavioral relations that guide the construction of the model. Given the current limitations of LLMs in reasoning about complex dependencies, we complement them with specialized tools developed in the field to structure process models based on behavioral relations. This hybrid approach enables the generation of sound, yet comprehensible models that evolve through transparent and explainable steps. In this paper, we present our research agenda and introduce Pragmos, a prototype system that operationalizes this vision. Pragmos demonstrates how LLMs can collaborate with human users as both domain and modeling experts to co-create evolving process models through a structured and explainable workflow.

Process mining has long turned event logs into process knowledge: discovered models, conformance evidence, bottleneck diagnoses, and runtime predictions. Agentic AI changes the target. Process-aware agents will not only ask what happened. They will ask whether a proposed action should be taken, given the available evidence, privacy budget, organizational authority, and downstream risk. This BlueSky paper proposes event-to-action process mining: a process-mining agenda for transforming heterogeneous operational event data into governed action. The goal is not another dashboard, a generic enterprise simulator, or a language interface over logs. We argue that the community needs four mineable artifacts: event-object representations, action evidence packages, governance contracts, and benchmarks where act, defer, ask, and refuse are all valid outputs. This agenda is timely because agentic business process management (BPM), LLM-assisted process mining, object-centric event standards, causal process monitoring, and privacy-preserving learning are maturing separately. Bringing them together defines a data-mining target inside process mining: mining logged organizational behavior for accountable action, not only retrospective insight.