The Voice Behind the Words: Quantifying Intersectional Bias in SpeechLLMs

SpeechLLMs process spoken language directly from audio, but accent and vocal identity cues can lead to biased behaviour. Current bias evaluations often miss how such bias manifests in end-to-end speech interactions and how users experience it. We distinguish quality-of-service disparities (e.g., off-topic or low-effort responses) from content-level bias in coherent outputs, and examine intersectional effects of accent and perceived gender. In this work, we explore a two-part evaluation approach: (1) a controlled test cohort spanning six accents and two gender presentations, analysed with judge-free prompt-response metrics, and (2) an interactive study design using voice conversion to let users experience identical content through different vocal identities. Across two studies (Interactive, N=24; Observational, N=19), we find that voice conversion increases trust and acceptability for benign responses and encourages perspective-taking, while automated analysis in search of quality-of-service disparities, reveals {accent x gender} disparities in alignment and verbosity across SpeechLLMs. These results highlight voice conversion for probing and experiencing intersectional voice bias while our evaluation suite provides richer bias evaluations for spoken conversational AI.

We introduce HEAR (Human-recorded Evaluation of Audio-LLM bias by Real speakers), a large-scale, ecologically valid benchmark comprising 87k real human audio samples from 843 demographically diverse participants. HEAR enables comprehensive evaluation through Multiple Choice Question Answering (MCQA) and open-ended long-form tasks. To our knowledge, this is the first large-scale voice benchmark grounded entirely in authentic human speech. We evaluate model behavior across both real-time speech-to-speech and speech-to-text architectures. Our results reveal that voice-conditioned bias is a model-specific property. Furthermore, we demonstrate that personalization instructions consistently exacerbate demographic disparities. Our findings establish that voice bias is a controllable model characteristic, providing a foundational framework for future bias mitigation and evaluation in Audio-LLM development.

As pretrained large language models replace task-specific decoders in speech recognition, a critical question arises: do their text-derived priors make recognition fairer or more biased across demographic groups? We evaluate nine models spanning three architectural generations (CTC with no language model, encoder-decoder with an implicit LM, and LLM-based with an explicit pretrained decoder) on about 43,000 utterances across five demographic axes (ethnicity, accent, gender, age, first language) using Common Voice 24 and Meta's Fair-Speech, a controlled-prompt dataset that eliminates vocabulary confounds. On clean audio, three findings challenge assumptions: LLM decoders do not amplify racial bias (Granite-8B has the best ethnicity fairness, max/min WER = 2.28); Whisper exhibits pathological hallucination on Indian-accented speech with a non-monotonic insertion-rate spike to 9.62% at large-v3; and audio compression predicts accent fairness more than LLM scale. We then stress-test these findings under 12 acoustic degradation conditions (noise, reverberation, silence injection, chunk masking) across both datasets, totaling 216 inference runs. Severe degradation paradoxically compresses fairness gaps as all groups converge to high WER, but silence injection amplifies Whisper's accent bias up to 4.64x by triggering demographic-selective hallucination. Under masking, Whisper enters catastrophic repetition loops (86% of 51,797 insertions) while explicit-LLM decoders produce 38x fewer insertions with near-zero repetition; high-compression audio encoding (Q-former) reintroduces repetition pathology even in LLM decoders. These results suggest that audio encoder design, not LLM scaling, is the primary lever for equitable and robust speech recognition.