LLM Readiness Harness: Evaluation, Observability, and CI Gates for LLM/RAG Applications

Enterprises adopting retrieval-augmented generation (RAG) face a recurring operational decision: promote, revise, or block a system version. The evidence is incomplete and the metrics come from fallible LLM judges. We report on AGO AI Quality Gate (AGO), an evidence-first quality-gate framework deployed in industrial RAG assessment engagements. AGO integrates four key components: a four-state decision model that treats missing data and judge errors as explicit outcomes; layered scoring combining deterministic checks, local guardrails, and structured LLM evaluation; a stratified beta-binomial gate that quantifies regression risk probabilistically; and a mandatory meta-evaluation protocol to validate the LLM judge before it influences decisions. Since engagement data is proprietary, we evaluate the judge layer on RAGBench, a public benchmark of 100k annotated RAG traces across 12 datasets. On identical stratified test samples (N=1200 per judge), a low-cost judge (gpt-4.1-nano) detects non-adherent answers barely above chance (AUROC 0.603 [0.570, 0.634]), despite producing flawless protocol output, while gpt-4o reaches 0.783 [0.756, 0.807] -- yet its per-domain performance still ranges from 0.62 to 0.88. A fixed-seed gate study spanning regression, no change, and improvement quantifies unsafe promotion, false-alarm cost, and improvement throughput. Under regression, the decision-grade profile reduces unsafe promotion to 22.2%-35.1%, against 29.3%-41.8% for a naive gate. These results support the design choices that judge quality must be measured per engagement and that point estimates alone are not a release decision.

Large language model (LLM) applications are increasingly expected to satisfy deterministic institutional requirements while relying on probabilistic generative components. This mismatch makes ordinary post-hoc benchmarking insufficient for systems that must be safe, reliable, auditable, and economically useful. This paper contributes an evaluation-protocol extension for operational LLM systems grounded in acceptance-test-driven development, safety engineering, and business-centric validation. The extension translates stakeholder goals into executable behavioral contracts, release gates, monitoring signals, and evidence artifacts before prompt, model, retrieval, or agent changes are accepted. It adapts the red-green-refactor discipline of test-driven development to a red-train-green lifecycle: first define failing acceptance tests for desired behavior, then improve the LLM system through prompt changes, retrieval design, fine-tuning, guardrails, or data augmentation, and finally release only when multidimensional gates are satisfied. The contribution is a governance-oriented metric stack, reference architecture, and empirical protocol for comparing acceptance-test-driven LLM development against prompt-first and benchmark-after workflows.

Evaluating production LLM responses and routing requests across providers in LLM gateways requires fine-grained quality signals and operationally grounded decisions. To address this gap, we present SEAR, a schema-based evaluation and routing system for multi-model, multi-provider LLM gateways. SEAR defines an extensible relational schema covering both LLM evaluation signals (context, intent, response characteristics, issue attribution, and quality scores) and gateway operational metrics (latency, cost, throughput), with cross-table consistency links across around one hundred typed, SQL-queryable columns. To populate the evaluation signals reliably, SEAR proposes self-contained signal instructions, in-schema reasoning, and multi-stage generation that produces database-ready structured outputs. Because signals are derived through LLM reasoning rather than shallow classifiers, SEAR captures complex request semantics, enables human-interpretable routing explanations, and unifies evaluation and routing in a single query layer. Across thousands of production sessions, SEAR achieves strong signal accuracy on human-labeled data and supports practical routing decisions, including large cost reductions with comparable quality.