Why That Robot? A Qualitative Analysis of Justification Strategies for Robot Color Selection Across Occupational Contexts

Socially assistive robots (SARs) are increasingly deployed in educational and information-sharing contexts, supported by advances in large language models that enable fluent real-time interaction. Despite the growing diversity of robot embodiments, it remains unclear whether a single robot appearance is appropriate across different interaction tasks or whether trust depends primarily on contextual factors. In this study, we examine how robot appearance and task type jointly influence trust in robots. Using a within-subjects video-based experiment (N = 81), participants evaluated three robots with distinct appearances while performing three educationally relevant tasks: teaching, procedural instruction, and personal-information discussion. Results from repeated-measures analyses show a strong main effect of task on trust, with participants reporting the highest trust during instructional guidance, moderate trust during teaching activities, and significantly lower trust when robots requested personal information. In contrast, robot appearance showed no significant main effect, and the interaction between appearance and task was marginal. These findings suggest that trust in human-robot interaction is shaped more strongly by task context than by physical embodiment alone. By focusing on future educators as end users, this work contributes empirical evidence toward task-aware robot deployment in educational environments and highlights the importance of aligning robot roles and behaviors with interaction goals rather than relying solely on anthropomorphic design.

Social appropriateness in human-robot interaction (HRI) is not universal: different people can judge the same robot action differently in the same situation. To capture this inter-subject variability, we reformulate socially appropriate action generation as a preference modelling problem inspired by recommender systems, treating annotators as users, contexts/scenes as items, and appropriateness scores over a set of candidate robot actions as targets. We propose StARS, a novel model-agnostic framework that integrates collaborative filtering with learnable scene representations to generate user-specific appropriateness scores over candidate robot actions. StARS is model-agnostic: it can be integrated with various scene encoders and backbones, enabling personalisation without redesigning the underlying model. We evaluate StARS on two socially aware robotics datasets, MannersDB+ and SocNav1, and analyse robustness under sparse preference feedback. Across datasets and backbones, StARS consistently improves performance and agreement with annotators, supporting personalised action selection aligned with user norms. Our code is publicly available at https://github.com/Cambridge-AFAR/StARS.git.

Anticipating whether a person will interact from one's own perspective is a highly intuitive task for humans, that relies on a combination of cues. We investigate how humans perform at predicting a person's intention to interact from a service robot's point of view, using pose-only or full video input, then benchmark different lightweight pose-based models and state-of-the-art vision-language models. We conducted our benchmark on the HUI360 dataset on a fixed pilot subset of 100 test tracks (25 positive, 75 negative). We found that with pose-only input, human annotators outperform lightweight trained pose models but not by large margins (+0.08 in F1-Score). But when given full egocentric video with a target bounding box, human annotators perform substantially better and largely outperform the Vision-Language Models (+0.2 in F1-Score). We also compared VLMs of different size and under different input conditions, and found that the best results do not correlate with model size. Our result confirms that predicting interactions is a challenging task for social robots and that reasoning-capable models are necessary but their actual reasoning capabilities alone do not suffice to match the social intuition of humans.