Like a Hammer, It Can Build, It Can Break: Large Language Model Uses, Perceptions, and Adoption in Cybersecurity Operations on Reddit
Organizations: Arizona State University · Technische Universität Berlin
Abstract
Large language models (LLMs) have recently emerged as promising tools for augmenting Security Operations Center (SOC) workflows, with vendors increasingly marketing autonomous AI solutions for SOCs. However, there remains a limited empirical understanding of how such tools are used, perceived, and adopted by real-world security practitioners. To address this gap, we conduct a mixed-methods analysis of discussions in cybersecurity-focused forums to learn how a diverse group of practitioners use and perceive modern LLM tools for security operations. More specifically, we analyzed 892 posts between December 2022 and September 2025 from three cybersecurity-focused forums on Reddit, and, using a combination of qualitative coding and statistical analysis, examined how security practitioners discuss LLM tools across three dimensions: (1) their stated tools and use cases, (2) the perceived pros and cons of each tool across a set of critical factors, and (3) their adoption of such tools and the expected impacts on the cybersecurity industry and individual analysts. Overall, our findings reveal nuanced patterns in LLM tools adoption, highlighting independent use of LLMs for low-risk, productivity-oriented tasks, alongside active interest around enterprise-grade, security-focused LLM platforms. Although practitioners report meaningful gains in efficiency and effectiveness in LLM-assisted workflows, persistent issues with reliability, verification overheads, and security risks sharply constrain the autonomy granted to LLM tools. Based on these results, we also provide recommendations for developing and adopting LLM tools to ensure the security of organizations and the safety of cybersecurity practitioners.
Figures & tables
| Subreddits | Threads (Pulled) | Threads (Relevant) | Posts (Pulled) | Posts (Relevant) |
| r/cybersecurity | 830 | 69 (8.31%) | 1,665 | 863 (51.83%) |
| r/Information_Security | 96 | 5 (5.21%) | 21 | 15 (71.43%) |
| r/ciso | 25 | 2 (8.00%) | 17 | 14 (82.35%) |
| r/blueteamsec | 187 | 0 | – | – |
| r/CyberSecurityAdvice | 76 | 0 | – | – |
| r/cybersecurity_help | 36 | 0 | – | – |
| Categories of LLM Tools | (Out of 410) |
|---|---|
| By Purpose | |
| General-Purpose LLM Tools | 248 (60.49%) |
| Security-Specific LLM Tools | 180 (43.90%) |
| By Origin | |
| Commercially Available | 398 (97.07%) |
| In-House Built | 14 (3.42%) |
| Types of LLM Use Cases | Description | # General | # Security | -value |
|---|---|---|---|---|
| Triage & Incident Response ( = ) | Support for alert triage, investigation, correlation, mitigation, and response workflows. | 30 (40.54%) | 44 (59.46%) | < 0.001* |
| Scripting & Query Support ( = ) | Generation and refinement of security scripts and detection queries. | 51 (89.47%) | 6 (10.53%) | < 0.01* |
| Reporting & Documentation ( = ) | Drafting and summarizing investigation reports, policies, and threat briefings, etc. | 43 (89.58%) | 5 (10.42%) | < 0.05* |
| Threat Analysis ( = ) | Support for risk and vulnerability analysis, threat hunting, and modeling workflows. | 16 (57.14%) | 12 (42.86%) | 0.948 |
| Knowledge Support ( = ) | Concept explanation, information retrieval, document-based knowledge extraction. | 31 (88.57%) | 4 (11.43%) | 0.119 |
| Training, Compliance, Others ( = ) | Drafting training exercises, reviewing compliance materials, and other non-core tasks. | 9 (81.82%) | 2 (18.18%) | – |
| Factors | Description | # Positive | # Negative | -value |
|---|---|---|---|---|
| Capabilities | Specific tasks and SOC use cases where LLM tools are perceived as helpful | 174 (64.21%) | 97 (35.79%) | < 0.001* |
| Efficiency | Time-related aspects, such as speed of analysis, deployment, and workload reduction | 54 (84.38%) | 10 (15.62%) | < 0.001* |
| Reliability | Trustworthiness, accuracy, and consistency of LLM-generated insights | 3 (5.17%) | 55 (94.83%) | < 0.001* |
| Security & Privacy | Security of LLM tools, organizational data governance, and privacy considerations | 6 (11.54%) | 46 (88.46%) | < 0.001* |
| Autonomy | Ability of LLM tools to operate independently with minimal human supervision | 6 (12.77%) | 41 (87.23%) | < 0.001* |
| Cost | Financial aspects, such as operational costs and perceived return on investment | 5 (14.29%) | 30 (85.71%) | < 0.001* |
| Counts | p1 vs p2 | p2 vs p3 | |||||
|---|---|---|---|---|---|---|---|
| Adoption Stage | p1 | p2 | p3 | Delta | -val | Delta | -val |
| Evaluating | 20 | 16 | 87 | +4.40% | 1.000 | -33.65% | 0.002* |
| Using | 12 | 7 | 181 | -7.36% | 1.000 | +31.09% | 0.013* |
| Not Using | 3 | 3 | 44 | +2.97% | 1.000 | +2.56% | 1.000 |
Appendix figures & tables4 assets
Supplementary material from the paper’s appendix.
Appendix
| Topics of Discussion | # Total Posts (Out of 892) |
|---|---|
| LLM Uses (§ 4 ) | |
| Tools Mentioned | 410 (45.96%) |
| Use Cases Mentioned | 325 (36.44%) |
| Perceptions of LLM Tools (§ 5 ) | |
| Opinions Shared | 406 (45.52%) |
| LLM Factors | 459 (51.46%) |
| Tool Name | Freq. | Description |
| General-Purpose LLM Tools | ||
| ChatGPT | 90 | A general-purpose conversational LLM developed by OpenAI |
| MS Copilot | 30 | A generative AI assistant integrated across Microsoft products |
| Claude | 9 | A conversational LLM developed by Anthropic |
| Gemini | 6 | A multimodal LLM developed by Google |
| Llama | 5 | A family of open-source large language models released by Meta |
| LLM Tools | # Positive | # Negative |
|---|---|---|
| General-Purpose Tools | 88 (50.57%) | 86 (49.43%) |
| Unnamed (LLMs, GenAI, etc.) | 36 (42.35%) | 49 (57.65%) |
| ChatGPT and OpenAI models | 38 (58.46%) | 27 (41.54%) |
| Microsoft Copilot | 10 (50.00%) | 10 (50.00%) |
| Claude | 4 (66.67%) | 2 (33.33%) |
| Gemini | 0 (0.00%) | 5 (100.00%) |
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