CompliBench: Benchmarking LLM Judges for Compliance Violation Detection in Dialogue Systems

The development of Large Language Models (LLMs) has catalyzed automation in customer service, yet benchmarking their performance remains challenging. Existing benchmarks predominantly rely on static paradigms and single-dimensional metrics, failing to account for diverse user behaviors or the strict adherence to structured Standard Operating Procedures (SOPs) required in real-world deployments. To bridge this gap, we propose SAGE (Service Agent Graph-guided Evaluation), a universal multi-agent benchmark for automated, dual-axis assessment. SAGE formalizes unstructured SOPs into Dynamic Dialogue Graphs, enabling precise verification of logical compliance and comprehensive path coverage. We introduce an Adversarial Intent Taxonomy and a modular Extension Mechanism, enabling low-cost deployment across domains and facilitating automated dialogue data synthesis. Evaluation is conducted via a framework where Judge Agents and a Rule Engine analyze interactions between User and Service Agents to generate deterministic ground truth. Extensive experiments on 27 LLMs across 6 industrial scenarios reveal a significant Execution Gap'' where models accurately classify intents but fail to derive correct subsequent actions. We also observe Empathy Resilience'', a phenomenon where models maintain polite conversational facades despite underlying logical failures under high adversarial intensity. Code and resources are available at https://anonymous.4open.science/r/SAGE-Bench-4CD3/.

As interactive LLM-based applications are created and refined, model developers need to evaluate the quality of generated text along many possible axes. For simpler systems, human evaluation may be practical, but in complicated systems like conversational chatbots, the amount of generated text can overwhelm human annotation resources. Model developers have begun to rely heavily on auto-evaluation, where LLMs are also used to judge generation quality. However, existing LLM-as-a-judge benchmarks largely focus on simple Q&A tasks that do not match the complexity of multi-turn conversations. We introduce RankJudge, a benchmark generator for evaluating LLM-as-a-judge on multi-turn conversations grounded in reference documents. RankJudge creates pairs of conversations where one conversation has a single flaw injected into one turn. This construction allows paired conversations to be labeled unambiguously as better or worse, and precisely isolates failure categories to individual turns, enabling a strict joint correctness criterion for judging. We implement RankJudge across the domains of machine learning, biomedicine, and finance, evaluate 21 frontier LLM judges, and rank those judges via the Bradley-Terry model. Our formulation also allows ranking each conversation pair with difficulty ratings, which we use to dynamically curate the evaluation slice to reduce label noise, as confirmed via human annotation. We find that judge rankings are stable under partial observability, coarser correctness criteria, and an alternative random-walk rating algorithm.

Large Language Models (LLMs) have been used in various industries. However, ensuring their compliance with complex laws and regulatory frameworks remains a great challenge. Existing evaluation paradigms mainly rely on static benchmarks that suffer from three severe limitations: First, the compliance rules being used do not comply with the requirements of Artificial Intelligence (AI) laws and regulations; Second, they only handle apparent, explicit compliance risks, leaving implicit and covert compliance risks undetected; Third, they fail to track the systematic propagation of risks along logical dependency chains or evaluate compliance within nuanced, context-based real-world scenarios. To bridge this critical gap, we introduce EADC, a novel advanced evaluation benchmark of LLMs based on an AI compliance knowledge graph and AI compliance legal experts. By mapping abstract legal rules into structured logical multi-relational graphs, our framework enables automated, evolving agents to distill and synthesize highly sophisticated adversarial scenarios. This compliance benchmark is reviewed and corrected by human AI legal experts throughout the whole process. The resulting dataset (4,435+ QA pairs) provides an extensive, multi-dimensional taxonomy covering critical regulatory frontiers, including bias and discrimination, fairness, personal privacy protection, and values. Crucially, our compliance dataset moves beyond shallow string-matching by incorporating contextual long-horizon interactions and logic-driven hazard chains, capturing deeply embedded compliance anomalies that bypass traditional filters. Experiment evaluations demonstrate that our framework exposes critical regulatory blind spots in state-of-the-art LLMs, offering a rigorous, AI laws and regulations-aligned benchmark to safeguard high-level and deep compliance in the application of LLMs.