We introduce DiscoTrace, a method to identify the rhetorical strategies answerers use when responding to information-seeking questions. DiscoTrace represents answers as a sequence of question-related discourse acts paired with interpretations of the original question, annotated on top of rhetorical structure theory parses. Applying DiscoTrace to answers from nine different communities reveals that communities have diverse preferences for answer construction. In contrast, LLMs do not exhibit rhetorical diversity in their answers, even when prompted to mimic specific human community answering guidelines. LLMs also systematically opt for breadth, addressing interpretations of questions that human answerers choose not to address. The rich, community-sensitive answering behavior structurally revealed by DiscoTrace can guide the development of pragmatic LLM answerers that are more attuned to contextual information needs.
User queries are often underspecified and may admit multiple valid interpretations. Rather than silently making assumptions about the user's intent, a helpful assistant should surface such ambiguity by asking a clarifying question. Doing so requires two abilities: recognizing that a query is ambiguous, and acting on that recognition by seeking clarification instead of answering directly. To study these abilities, we evaluate models on ambiguous, unambiguous, and disambiguated questions in three settings: standard question answering, explicit ambiguity judgment, and behavioral analysis, where a judge model classifies responses as direct answers, refusals, or clarifying questions. We find a clear gap between recognition and behavior: models often identify ambiguity when explicitly asked to judge it, yet in the QA setting they overwhelmingly default to direct answers. Retrieved context further widens this gap by improving answerability while making models even less likely to ask clarifying questions.
Evaluating open-ended outputs from large language models (LLMs) remains challenging due to the absence of ground truth. Existing metrics rely on final-answer accuracy or surface-level statistics, leaving the reasoning process itself unexamined. We introduce TRACE (Toulmin-based Reasoning Assessment through Constructive Elements), a metric that analyzes Chain-of-Thought (CoT) reasoning processes. Rather than judging outcomes, TRACE inspects how arguments are constructed by integrating Toulmin's argumentation theory with Flavell's metacognitive framework to assess reasoning structure. Experiments on 26.3K QA samples across 7 reasoning models show strong correlation with benchmark accuracy (r=0.74). Furthermore, TRACE is effective as a reinforcement learning reward signal, outperforming accuracy-only baselines. Together, these results indicate that logically sound reasoning leads to higher-quality answers. TRACE thus serves as a complementary metric for evaluating open-ended outputs. Code is available at https://github.com/hyyangkisti/trace.
Large language models (LLMs) are widely used for open-ended tasks, but underspecified prompts can lead to low-quality answers and additional interaction. This paper studies whether structured prompt design improves response quality while reducing user effort. We compare three prompt conditions: a raw prompt, a checklist-improved prompt, and a clarifying-question prompt. We evaluate these conditions across four task types--summarization, planning, explanation, and coding--using three LLM systems: ChatGPT, Claude, and Grok. Each output is scored with a unified rubric covering task completion, correctness, compliance, and clarity. Checklist-improved prompts achieved the highest mean rubric score, 7.50 out of 8, compared with 5.67 for raw prompts and 6.67 for clarifying-question prompts. Checklist prompts also produced the best quality-effort tradeoff, using fewer average tokens than both raw and clarifying prompts. These results suggest that a simple prompt checklist can improve LLM responses while reducing unnecessary interaction.