Knowing but Not Showing: LLMs Recognize Ambiguity but Rarely Ask Clarifying Questions

Ambiguous user requests make clarification a sequential decision problem for conversational LLM assistants: they must decide whether to ask, what to ask, when to stop, and when to answer. We introduce RegretBench, a multi-turn benchmark that evaluates clarification as policy behavior rather than isolated question quality. RegretBench provides a hidden-intent formulation of ambiguity, supports free-form interaction grounded in semantic-state tracking, and introduces a regret-based objective that measures how much value a model loses relative to a reference clarification policy. Experiments on open-domain QA and product recommendation scenarios show that final success alone is insufficient, as models with similar accuracy can differ substantially in efficiency, robustness to user behaviors, and stopping decisions. By jointly measuring intent resolution, interaction cost, ineffective clarification, and regret, RegretBench reveals whether models clarify usefully and efficiently. Our results show that effective clarification requires more than plausible questions: models must ask the right question at the right time and stop once the user's intended meaning is clear.

A key challenge in reliable LLM deployment is recognizing when uncertainty reflects irreducible variability in the task rather than limitations in the model's knowledge. In language tasks, a central source of such aleatoric uncertainty is input ambiguity or underspecification, where multiple interpretations remain plausible. Existing decomposition methods estimate aleatoric uncertainty by generating multiple clarifications of the input, querying the model for an answer under each clarification, and comparing the resulting answers. We argue that answers are not necessary for identifying ambiguity: they are often redundant, add avoidable cost, and can mislead through epistemic leakage. We support this claim theoretically, and propose a clarification-only approach that estimates this ambiguity-induced component directly from the space of plausible interpretations, without answers to the clarified inputs. Using ambiguity detection as an operational evaluation across three benchmarks, this direct approach improves AUROC (63.34 vs. 60.85), reduces computational cost by 4-26x in output tokens and 2.2-3.5x in API calls, and yields estimates with substantially lower correlation with epistemic uncertainty. Overall, our results suggest that ambiguity-induced aleatoric uncertainty is better estimated from the interpretation space than from the response space.

Large language models (LLMs) define a distribution over text, which can be viewed as a probabilistic representation of uncertainty: sampling K responses yields a belief state - responses a model deems plausible. Existing work exploits this representation for narrow tasks like either decoding or selective prediction, and often requires manual interventions, not controlling generation directly. We propose Belief-Augmented Generation (BAG): grounding LLMs in their own belief state via the prompt and letting them reason over these K samples to decide on and execute a conversational strategy: clarify, abstain, or answer. In a multi-turn ambiguous question answering (QA) setting, we find that LLMs by default rarely clarify or abstain, ignoring uncertainty about the input (aleatoric) or facts (epistemic). BAG improves QA accuracy across six models and yields strategy decisions more faithful to their belief state than prompt-only baselines. Disentangling when to clarify from when to abstain, however, remains challenging.