FreezeEmpath: Efficient Training for Empathetic Spoken Chatbots with Frozen LLMs

Empathetic spoken dialogue systems require not only semantically appropriate responses but also emotionally aligned prosodic expression. However, cascade pipelines often discard acoustic cues during speech-to-text conversion, while end-to-end speech models lack interpretable control over emotion and knowledge integration. To address these challenges, we propose PRISM, a multi-agent framework for empathetic spoken dialogue that decouples speech perception, response generation, and speech synthesis into coordinated components. PRISM introduces a prosody-to-language translation mechanism to stabilize large language model reasoning and enables on-demand invocation of external knowledge tools for empathetic dialogue generation. Experimental results demonstrate that PRISM achieves consistent improvements in empathy, prosodic appropriateness, and text response generation quality across objective and subjective metrics. Our code is available at: https://github.com/Bxzfrm/PRISM.

Empathetic response generation in spoken dialogue systems requires both accurate emotion perception and appropriate emotion regulation. Grounded in psychological theories such as the Perception-Action Model and emotion regulation theory, effective empathy depends not only on inferring a user's affective state but also on regulating how it is expressed in responses. However, recent large audio-language models (LALMs) largely treat emotion as a direct conditioning signal, lacking explicit regulatory mechanisms, which often leads to affect mirroring rather than calibrated support. We propose ER-EDF, a psychology-grounded framework that explicitly decouples emotion perception and emotion regulation in LALMs. Perception tracks the user's emotional state, while regulation determines how this state should guide empathetic response generation. The framework is model-agnostic and integrates seamlessly into existing LALMs. We further construct a spoken empathetic dialogue dataset and introduce empathy-aware evaluation metrics beyond lexical matching. Experiments across five LALMs and two datasets show that ER-EDF consistently improves empathetic response quality in both automatic and human evaluations, highlighting the importance of jointly modeling emotion perception and regulation in spoken empathetic dialogue systems, paving a new direction for psychologically grounded empathetic AI.

Empathetic spoken dialogue systems must infer a user's emotional state to respond appropriately, yet everyday speech often carries weak, neutral, or ambiguous affective cues. To address this, we introduce Sympatheia, a speech-to-speech dialogue framework conditioned on affect inferred from the user's speech and, when available, explicit affect specifications provided as a continuous valence--arousal (VA) control signal by a multimodal sensing module or user interface. To train our model, we construct Sympatheia-18k, an emotion-conditioned synthetic spoken dialogue corpus with 12 emotion anchors. This dataset includes an emotional split for learning affective speech behavior, and a neutral split that pairs emotionally neutral queries with multiple emotion-conditioned responses to isolate explicit emotion control in emotionally ambiguous cases. Empirical results show that Sympatheia outperforms speech conversational baselines in generating responses whose semantic content and spoken delivery are both emotionally appropriate. We further show that the same VA interface can integrate emotion estimates from diverse sensing modules, including facial expression, biosignals, and textual affect descriptions, improving response alignment when speech alone provides limited emotional evidence. These results suggest that continuous affect conditioning is an effective practical step for building emotionally adaptive voice assistants.