Your Reviews Replicate You: LLM-Based Agents as Customer Digital Twins for Conjoint Analysis

Despite growing interest in using LLMs to add robustness or reduce data-collection costs in survey experiments, their efficacy in conjoint design---an increasingly popular method in political science---remains underexplored. This paper addresses that gap by investigating whether synthetic agents can reproduce the multi-dimensional human preference patterns that conjoint is designed to capture. It replicates published conjoint studies and compares the results generated by synthetic agents with original human data along three dimensions: representational correspondence, inferential correspondence, and procedural stability. Our analysis evaluates the alignment of choice distributions as well as the statistical and substantive similarity of estimates, and the results are uneven across these dimensions and studies replicated. This implies that the validity of synthetic participants should be considered claim-dependent and hierarchical. Reproducing a figure or obtaining strong sign agreement is evidence of similar aggregate outputs, but not enough to support replacing human respondents. Our results suggest that the discipline as a whole must first map this innovation's boundaries across various levels before considering synthetic agents a robust substitute for human samples.

Large language models (LLMs) are increasingly deployed as autonomous agents that make consumption decisions on behalf of users. This shift raises fundamental questions for consumer theory, which has traditionally modeled humans as the primary decision-makers. In this paper, we introduce LLM Consumer Behavior Theory, a new field of study concerned with analyzing consumer behavior in agentic markets. Drawing on classical and behavioral economics alongside recent advances in Natural Language Processing, we formalize how human preferences are reflected and acted upon by LLM-based agents, and how agent-level decisions aggregate into market demand. We unify previously fragmented literature on LLM decision-making, human behavior simulation, and preference elicitation under a common economic lens, highlighting where assumptions, such as rationality and heterogeneity, may fail in agentic markets. Rather than providing empirical validation, this paper outlines the scope of LLM consumer behavior and identifies open research questions related to alignment, preference representation, and market dynamics.

LLM-based digital twins promise to scale and accelerate market research, but most published twins are either coarse persona bots conditioned on a few demographic questions or detailed individual-level twins built on purpose-collected surveys and interview transcripts. Neither setup speaks to the operationally most relevant case for marketing practice: building detailed individual twins from the pre-existing heterogeneous panel data that firms already accumulate through CRM systems, loyalty programs, and repeat surveys. We construct detailed individual-level twins from the German Socio-Economic Panel (SOEP) and evaluate them across a $3 \times 5 \times 2 \times 2$ construction-method grid that covers three open-weights LLMs, five cumulative information depths ranked by normalized Shannon entropy, two embedding methods, and two reasoning modes, scoring over 2.1 million twin responses on 500 participants and 183 held-out questions. Twin quality rises with information depth but with diminishing returns past the 75 percent entropy quartile, which acts as a cost-efficient Pareto point relative to the best-performing 100 percent cells. Switching the embedding from a narrative persona summary to a raw dialog history of past responses raises hold-out accuracy in every model-by-reasoning cell at the 100 percent depth, while an explicit thinking mode raises rank-order correlation without moving accuracy. Best-cell accuracy reaches 78.8 percent and Fisher-$z$ correlation reaches $r = 0.590$ on the SOEP held-out evaluation set. The findings suggest that twin-based market research is no longer gated by data design, but by item volume, model selection, and a small set of construction-level decisions that this paper now maps.