Bian Que: An Agentic Framework with Flexible Skill Arrangement for Online System Operations
Authors: Bochao Liu, Zhipeng Qian, Yang Zhao, Xinyuan Jiang, Zihan Liang, Yufei Ma, Junpeng Zhuang, Ben Chen, +5 more
Organizations: Kuaishou Technology
Abstract
Operating and maintaining (O&M) large-scale online engine systems (eg, search, recommendation and advertising) demands substantial human effort for release monitoring, alert response, and root cause analysis. Despite the inherent suitability of LLM-based agents for such operational scenarios, the critical bottleneck impeding their practical deployment lies not in reasoning, but in orchestration capability - specifically, the precise selection of relevant data (encompassing metrics, logs, and change events) and applicable knowledge (including handbook-defined rules and empirically derived practitioner experience) tailored to each individual operational event. Feeding all signals indiscriminately causes dilution and hallucination, while manually curating the event-to-(data, knowledge) mapping is intractable under dozens of daily releases. Here we present Bian Que, an agentic operating framework with three contributions: (i) The unified operational paradigm, which abstracts routine daily O&M actions into three canonical patterns: release interception, proactive inspection, and alert root cause analysis; (ii) The flexible Skill Arrangement, each predefined Skill explicitly defines the requisite data and operational knowledge for each specific context. Such Skills can be automatically generated and updated by LLM agents, and can also be iteratively optimized by on-call engineers via natural language instructions. (iii) The unified self-evolving mechanism, where each correction signal enables two parallel evolutionary pathways: distilling event memory into knowledge, and targeted refinement of Skills. Deployed on the e-commerce search engine of KuaiShou, Bian Que reduces alert volume by 75%, achieves 80% root-cause analysis accuracy, cuts mean time to resolution by over 50%, and attains a 99.0% pass rate on offline evaluations. Codes are at https://github.com/benchen4395/BianQue_Assistant.
Large language models (LLMs) promise to accelerate incident response in production systems, yet single-agent approaches generate vague, unusable recommendations. We present MyAntFarm.ai, a reproducible containerized framework demonstrating that multi-agent orchestration fundamentally transforms LLM-based incident response quality. Through 348 controlled trials comparing single-agent copilot versus multi-agent systems on identical incident scenarios, we find that multi-agent orchestration achieves 100% actionable recommendation rate versus 1.7% for single-agent approaches, an 80 times improvement in action specificity and 140 times improvement in solution correctness. Critically, multi-agent systems exhibit zero quality variance across all trials, enabling production SLA commitments impossible with inconsistent single-agent outputs. Both architectures achieve similar comprehension latency (approx.40s), establishing that the architectural value lies in deterministic quality, not speed. We introduce Decision Quality (DQ), a novel metric capturing validity, specificity, and correctness properties essential for operational deployment that existing LLM metrics do not address. These findings reframe multi-agent orchestration from a performance optimization to a production-readiness requirement for LLM-based incident response. All code, Docker configurations, and trial data are publicly available for reproduction.
Skill documents, structured natural-language instructions that guide Large Language Model (LLM) agents, are critical to modern agent frameworks, yet LLMs struggle to write skills that actually work. On SkillsBench, human-authored skills improve pass rates by 16.2 percentage points, while LLM-authored skills provide no measurable gain. We introduce SkillAxe, a fully unsupervised framework that enables LLMs to iteratively diagnose and refine their own skills. SkillAxe decomposes skill quality into four interpretable dimensions (quality impact, trigger precision, instruction compliance with fault attribution, and solution-path coverage), producing structured improvement briefs that require no ground-truth labels, test suites, or environment rewards. On SkillsBench, SkillAxe improves pass rates by 28% relative over unimproved LLM skills and closes 47--67% of the gap to human-authored skills. We validate the approach as a continuous improvement engine in the wild on SpreadsheetBench, where a SkillAxe-built skill library learns from past agent trajectories and raises pass rate from 16.0% to 52.0% using only 22 skills.
Agent Skills augment large language model (LLM) agents with procedural knowledge at inference time, but current benchmarks rarely distinguish what a Skill says from how it is organized. We study this distinction through Progressive Disclosure, where a concise root file points agents to supporting resources on demand, and compare it with a normalized flat baseline. We present SkillJuror, a framework for evaluating Skill writing paradigms through semantically controlled variants, matched multi-trial evaluations, and trajectory evidence while holding task knowledge fixed. In an 82-task SkillsBench study, Progressive Disclosure changes runtime behavior before aggregate outcomes: distinct Skill resources touched per trajectory rise from 1.18 to 3.85, and effective uptake events rise from 1.33 to 3.92. It also yields 17 additional verifier-passing trials out of 410 matched trials (+4.1%) over the normalized flat baseline. The benefit is task-dependent. Progressive Disclosure helps when supporting resources guide implementation, checking, or repair, but is weaker when success hinges on exact output conventions, numerical thresholds, or long artifact-generation pipelines. These results show that Skill organization is not mere presentation: it can change how agents search and apply procedural knowledge, while outcome gains depend on whether the exposed resources are actionable for the task. Code is available at https://github.com/zhiyuchen-ai/skill-juror.