Resume-ing Control: (Mis)Perceptions of Agency Around GenAI Use in Recruiting Workflows

Generative AI (GenAI) deployment in the workplace is accelerating rapidly. Nevertheless, questions of who adopts, who benefits, and who is left behind and why are still understudied. In this paper, we investigate these dynamics in the context of a multinational tech company transitioning from a legacy Human Resources (HR) search system to a GenAI-supported system, analyzing search log data, survey data (n=25), and ten semi-structured interviews. Our findings show that adoption depended on the fit between the GenAI system's design assumptions and employees' work positionalities (role, spoken language, tenure). Further, we find that employees' trust in GenAI answers was built through source-checking, comparison among systems, and seeking input from colleagues or HR when in doubt. Our contribution is twofold. First, we provide empirical evidence of workplace GenAI adoption during a live organizational transition, showing that adoption is influenced by factors such as situational fit, search literacy, and trust calibration. It is also further shaped by knowledge conditions such as the system's content quality, employee training, and guidance. Second, we translate these findings into design considerations for inclusive deployment and adoption in high-stakes environments such as HR. We argue that organizations should design systems considering the role and context-sensitive benefits they yield to different social groups. They also need to treat the organizational knowledge infrastructure as AI infrastructure to improve the accountability and usability of GenAI systems

Artificial intelligence in recruitment has shifted the object being automated from profile pairs and ranked lists to multi-stage workflows that retrieve evidence, compare candidates, and support or execute actions. This systematized narrative review traces that development from bilateral retrieval and behavioral ranking through neural person--job matching, large language model (LLM) components, and tool-using recruiting agents. Using a purposive search and coding protocol updated through 23 July 2026, plus targeted updates through 2 September 2026, we organize 40 representative works with supporting industrial and legal sources. This synthesis is not a prevalence estimate. We analyze three coupled transitions: from similarity to reciprocal suitability, from a model to a compound workflow, and from offline prediction to evidence- and productivity-aligned evaluation. Across document understanding, retrieval, ranking, assessment, interviewing, sourcing, and human handoff, we distinguish field-, pair-, list-, case-, trajectory-, and outcome-level evidence. Persistent gaps arise because behavioral labels confound exposure, preference, and qualification; private and synthetic data limit external validity; final-output scores conceal pipeline failures; and, within the coded set, privacy is not directly evaluated and no row jointly evaluates utility, fairness, privacy, and security. These observations describe the coded set rather than the field as a whole. We therefore introduce a staged mapping from evaluation evidence to the strongest defensible claim, together with an agenda for reciprocal, evidence-grounded, temporally controlled, selective, and auditable systems. Progress should be judged by whether workflows retrieve the right evidence, preserve uncertainty, support contestable decisions, and improve outcomes under explicit cost and risk constraints.

Generative AI (GenAI) is transforming workplaces at a rapid pace. This disproportionately affects vulnerable communities, including older workers (OWs) who re-enter the workforce through bridge employment prior to final retirement. Through in-depth semi-structured interviews with 21 professionals, we examine how OWs navigate GenAI-driven disruptions while pursuing bridge roles, focusing on their concerns about GenAI integration and their responses to these changes. Our findings show that OWs experienced both temporal and structural disruptions across all stages of the bridge employment decision-making process due to GenAI. In response, they reconfigured their tasks through different forms of boundary work aimed at restoring stability and continuity. We conceptualize these responses as AI resilience, which reshaped OWs' bridge employment decision-making into an ongoing process of negotiation and adaptation. We conclude by offering recommendations to reduce burnout among OWs by balancing individual-level AI resilience strategies with meso-level AI resilience collectives and macro-level adversarial and contestable AI-mediated organizational structures.