EviMem: Evidence-Gap-Driven Iterative Retrieval for Long-Term Conversational Memory

Retrieval-augmented generation (RAG) enables large language models (LLMs) to answer questions by accessing external knowledge and has been widely adopted for long-term conversational memory question answering. However, existing methods suffer from two key challenges: (1) fragmented evidence scattered across temporally distant sessions, and (2) noisy content within retrieved sessions that triggers the lost-in-the-middle effect. To address these challenges, we propose MemLoc, a unified Retrieve-Localize-Generate framework for long-term conversational memory QA. For retrieval, MemLoc decomposes each session into multi-granularity memory units and performs query routing via an inner-memory graph with entropy-based granularity selection. It further models cross-session semantic and temporal dependencies through a cross-memory graph, enabling coarse-to-fine retrieval of top-K relevant memory candidates. For localization, we introduce a reasoning-based evidence locator trained with Self-reflective Hint Policy Optimization (SHPO), which performs progressive refinement by extracting query-relevant fragments within memory units to suppress noise and reranking across candidates to remove redundancy, producing a compact evidence set with lightweight location IDs. For generation, these IDs act as precise grounding signals that guide the LLM to the correct memory positions, mitigating the lost-in-the-middle effect while preserving original contextual integrity. Extensive experiments on four benchmarks demonstrate that MemLoc achieves state-of-the-art retrieval accuracy and response quality while maintaining efficiency. Our code is available at: https://github.com/Nikol-coder/MemLoc.

Long-term conversational large language model (LLM) agents require memory systems that can recover relevant evidence from historical interactions without overwhelming the answer stage with irrelevant context. However, existing memory systems, including hierarchical ones, still often rely solely on vector similarity for retrieval. It tends to produce bloated evidence sets: adding many superficially similar dialogue turns yields little additional recall, but lowers retrieval precision, increases answer-stage context cost, and makes retrieved memories harder to inspect and manage. To address this, we propose HiGMem (Hierarchical and LLM-Guided Memory System), a two-level event-turn memory system that allows LLMs to use event summaries as semantic anchors to predict which related turns are worth reading. This allows the model to inspect high-level event summaries first and then focus on a smaller set of potentially useful turns, providing a concise and reliable evidence set through reasoning, while avoiding the retrieval overhead that would be excessively high compared to vector retrieval. On the LoCoMo10 benchmark, HiGMem achieves the best F1 on four of five question categories and improves adversarial F1 from 0.54 to 0.78 over A-Mem, while retrieving an order of magnitude fewer turns. Code is publicly available at https://github.com/ZeroLoss-Lab/HiGMem.

Long-term memory is increasingly important for conversational agents, yet existing benchmarks primarily measure memory through pointwise factual recall: whether a system can recover isolated facts or event-level details from prior interactions. Real-world memory use, however, often requires a more demanding capability: integrating distributed, implicit, and noisy evidence across extended interaction histories into coherent, task-oriented outputs. We call this capability memory utilization. Here, we introduce UtilMem, a diagnostic benchmark comprising 1,717 instances across five domains, designed to evaluate four underexplored aspects of memory utilization: reasoning over dense histories, identifying implicitly relevant memories, synthesizing distributed evidence into summaries, analyses, or plans, and resisting interference from semantically similar distractors. Evaluating a diverse set of retrieval-based and memory-augmented systems, we find that strong performance on conventional factual-memory benchmarks does not reliably translate into effective memory utilization. Moreover, retrieval alone is insufficient: even when relevant evidence is successfully recovered, systems frequently fail to integrate information across sessions or to distinguish useful evidence from plausible distractors. These findings expose a substantial gap between accessing stored information and using it effectively, and suggest that progress in long-term conversational memory will require architectures that explicitly support evidence integration and robustness to retrieval interference. Code is available at https://github.com/peijunallin/UtilMem.