Toward Natural and Companionable Virtual Agents via Cross-Temporal Emotional Modeling

Lifelong digital companions must integrate cross-session cues, continually update their understanding of users, and adapt to shifting privacy boundaries. Existing evaluations fail to capture this, testing memory recall and short-term empathy in isolation. To bridge this gap, we introduce \benchmark, a benchmark centered on multi-session \textit{Memory-Emotion-Environment} loops. By modeling users as persistent worlds with layered profiles and event trajectories, \benchmark uses multi-agent simulation to project environmental dynamics into dialogue, preserving the critical gap between latent thoughts and observable expressions. Evaluating 2,000 personas and 111K tasks across memory tracking, user understanding, privacy control, and emotional companionship, our experiment results reveal a stark reality: even models that saturate current memory benchmarks fail to sustain accurate user understanding and true companionship over long horizons.

LLM companions are deployed at scale in personally consequential settings, yet poorly evaluated. Existing benchmarks use hand-authored scenarios and prompted simulators, aggregate empathy into one score, and overlook judge biases such as same-family favoritism and scale drift. We introduce CompanionBench, an interactive bilingual benchmark. To our knowledge, it is the first companion benchmark to ground both its scenarios and a trained user simulator in de-identified real-world data. A hidden disclosure gate branches each persona's trajectory on the agent's own behavior, controlling the interaction state space without scripting dialogue. We operationalize ten capabilities derived from 25 theories across psychology and counseling, four of them not graded explicitly by prior work: holding ambiguity, selfobject responsiveness, positive resonance and calibrated challenge. Agents are assessed on two complementary axes: a subjective ten-capability rubric and a deterministic measure of whether deeper disclosure was earned. A cross-family panel dilutes same-family favoritism; an Item Response Theory model separates agent quality from judge severity. Theory fixes what to measure and how personas are structured; real data supply events, history, and profiles -- coverage from theory, authenticity from data. Rankings are reproducible in both languages (rho = 0.996 ZH / 0.953 EN). Evaluating 28 agents reveals capability-level differences obscured by aggregate scores. Emotion regulation and calibrated challenge remain common weaknesses; holding ambiguity discriminates most. Role-play agents rank near the bottom: immersion does not imply relational competence. Across agents, the dominant failure mode is substituting surface warmth for substantive relational support. We will release 500 Chinese-English parallel pairs and the evaluation code.

AI companions are judged not only by single-turn fluency but by whether they sustain emotional continuity: remembering who the companion is, what the user prefers, and how the relationship has felt. We present ZifaMem, a structured memory system that organizes dialogue into session summaries, episodic memories, and a consolidated user model. Against a deployment-honest comparator that supplies the full raw dialogue history, and under a fixed LLM-as-a-judge protocol with route audits, structured memory raises pooled four-backbone emotional-intelligence scores by 11.4% (95% CI 6.3% to 17.1%), and persona grounding improves on all four backbones (Claude +42% relative). Multi-turn affect context wins a +39% net preference over a single-turn snapshot (exploratory), whereas an additional emotion state machine yields no measurable gain on any of five endpoints. Under an identical preregistered protocol, three memory systems (ZifaMem, Mem0, and filtered verbatim retrieval) each improve significantly over raw-history deployment, and ZifaMem and Mem0 are statistically equivalent within +/-5 points on the preregistered primary preference endpoint. The ZifaMem SDK, CLI, and portable Agent Skills are open-sourced at https://github.com/zifacorp/zifamem.