This paper studies the performance and reliability of autonomous generative AI agents in multi-echelon supply chains using the MIT Beer Game. We examine how model choice, operational guardrails, centralized data sharing, and prompt design affect system performance. In our best-performing configuration, GenAI agents reduce total supply-chain costs by up to 80% relative to human teams. Despite strong average performance, autonomous agents can exhibit substantial run-to-run instability, generating volatile procurement decisions and large tail costs. We characterize this phenomenon as agent bullwhip, the amplification of decision instability in autonomous multi-agent systems. We show that this instability can propagate across echelons and compound over time, even when the underlying demand path is held fixed. We then evaluate two approaches for improving reliability: reinforcement-learning post-training and operational guardrails. Both reduce tail events and mitigate agent bullwhip, but they operate through different mechanisms and require different levels of information and model access. Reinforcement-learning post-training delivers the largest gains in reliability and system performance when system-level feedback is available, while guardrails provide a simple training-free alternative for constraining extreme decisions.
AI agents in supply chains face a fundamental epistemic gap: large language models (LLMs) interpret policies but lack physical grounding, while reinforcement learning (RL) optimizes flows but is semantically blind to unstructured constraints. We introduce REFLECTICHAIN, bridging this gap through a Generative Supply Chain World Model (SC-WM) - encoding heterogeneous supply networks into a 6-dim graph-latent space with physical conservation - and Double-Loop Learning that separates epistemic uncertainty (KL-trust-region-bounded policy adaptation) from aleatoric uncertainty (stochastic latent rollouts). On Semi-Sim, a 10-node semiconductor benchmark with SIR risk propagation, 6 perturbation types, and 10 policy constraint templates, REFLECTICHAIN improves Rationale Consistency Score by 33.0% (p < 0.0001, d = 2.78), maintains 82.3% operability under adversarial shocks, and exhibits anti-fragile behavior (+40.2% gain under moderate pressure). We identify three operational epistemic mechanisms - uncertainty separation, knowledge-boundary detection, and empirical Bayesian policy updating - and discuss five limitation categories.
In this thesis, we develop algorithms with theoretical guarantees for ensuring reliability and accountability of Machine Learning (ML) systems. As ML systems evolve from predictive models to generative models and autonomous agents, the landscape of trustworthy AI has shifted. This thesis introduces tools grounded in information theory, optimization, and statistical learning to mitigate bias, reduce arbitrary decisions, ensure content provenance, and evaluate LLM-driven agents in autonomous settings. Towards mitigating bias and arbitrariness in traditional ML models, we introduce a kernel-based method to achieve multiaccuracy across complex subpopulations that traditional demographic categories may overlook. We also develop methods to address predictive multiplicity, where equally accurate models yield conflicting individual predictions. We ensure the accountability in generative AI through watermarking large language models (LLMs). We characterize the information-theoretic trade-off between watermark detection and text distortion and derive optimal watermarking strategies by leveraging optimal transport and coding theory. Empirical evaluations show our watermarks achieve a superior detection-quality tradeoff across language generation and coding tasks. Finally, we evaluate autonomous LLM agents in multi-agent environments through the first simulator of a fully LLM-driven supply chain. LLM agents offer significant performance gains, outperforming human teams and reducing costs by up to 67%, but also introduce systemic risks, including costly tail events.
Modeling coordination among generative agents in complex multi-round decision-making presents a core challenge for AI and operations management. Although behavioral experiments have revealed cognitive biases behind supply chain inefficiencies, traditional methods face scalability and control limitations. We introduce a scalable experimental paradigm using Large Language Models (LLMs) to simulate multi-stage supply chain dynamics. Grounded in a Hierarchical Reasoning Framework, this study specifically analyzes the impact of cognitive heterogeneity on agent interactions. Unlike prior homogeneous settings, we employ DeepSeek and GPT agents to systematically vary reasoning sophistication across supply chain tiers. Through rigorously replicated and statistically validated simulations, we investigate how this cognitive diversity influences collective outcomes. Results indicate that agents exhibit myopic and self-interested behaviors that exacerbate systemic inefficiencies. However, we demonstrate that information sharing effectively mitigates these adverse effects. Our findings extend traditional behavioral methods and offer new insights into the dynamics of AI-enabled organizations. This work underscores both the potential and limitations of LLM-based agents as proxies for human decision-making in complex operational environments.