CAREBench: Evaluating LLMs' Emotion Understanding by Assessing Cognitive Appraisal Reasoning
Authors: Zhaoyue Sun, Hainiu Xu, Andero Uusberg, James J. Gross, Petr Slovak, Yulan He
Abstract
Emotion understanding is a core capability for LLMs to interact effectively with humans, yet existing evaluation paradigms rely on discrete emotion label prediction and fail to capture the cognitive processes underlying emotion generation. Grounded in appraisal theory, we introduce CAREBench, the first benchmark with complete inferential chain annotations from both first- and third-person perspectives on real-world narratives, spanning appraisal reasoning, appraisal ratings, and multi-label emotion annotation. We propose a process-level evaluation framework and conduct systematic experiments across six LLMs organized around four research questions. We find that stronger models match or surpass human observers on certain tasks, yet fall short on appraisal reasoning and positive emotion recognition; performance across chain steps and sensitivity to appraisal interventions exhibit dissociations across models; and current models have not internalized the mechanisms needed to capture human subjective heterogeneity. These findings suggest that downstream emotion prediction metrics may overestimate LLMs' true emotion understanding, and CAREBench provides a foundation for more diagnostically informative evaluation of LLMs' affective cognitive capabilities.
Emotional intelligence (EI), the ability to perceive, understand, and respond appropriately to others' emotional states, is central to human communication, and increasingly important to assess as LLMs assume conversational roles in everyday life. Existing EI benchmarks rely on synthetic prompts, single-turn cases, or third-party annotation. These approaches do not directly measure how models infer and respond to a participant's emotional state over the course of a real conversation. We introduce AttuneBench, a benchmark grounded in 200 genuine multi-turn human-model conversations in which participants conversed with anonymized LLMs and provided turn-by-turn annotations of their emotional state, the model's behavior, and their preferred responses. Across 11 evaluated models, we find that model rankings on emotion recognition, behavioral classification, preference prediction, and judged response quality are largely independent, indicating that emotionally intelligent behavior decomposes into separable capabilities. Preference alignment and response-quality judgments are substantially more model-discriminating than emotion-label accuracy. These results indicate that emotionally intelligent behavior requires predicting what kind of response a specific user wants in context, a distinction that aggregate scoring can obscure and that single-turn or synthetic formats cannot directly capture across turns. AttuneBench provides a framework for assessing each of these capabilities and for diagnosing model-specific strengths and failure modes in emotionally salient conversation.
Emotion recognition benchmarks often predict one emotion per text, missing many real-world scenarios where two people arrive at opposing emotions from a single shared event. For example, a child kicks the seat in front of her in excitement while the passenger ahead grows angry. We introduce CHIARO, a 1,000 human-annotated sentence benchmark for contrastive emotion inference grounded in appraisal theory. Each scene describes one causal trigger eliciting a positive emotion in one person and a negative emotion in the other, drawn from a ten-class taxonomy. We benchmark seven frontier LLMs and four off-the-shelf emotion classifiers. The strongest LLM reaches 67.3 macro-F1, well below human agreement, while existing emotion classifiers score near chance. Beyond evaluation, CHIARO also serves as a training signal. When combined with an existing emotion corpus, the resulting downstream classifier improves on CHIARO itself and on six of ten external emotion benchmarks, which positions our dataset as a complementary signal for emotion recognition.
As large language models (LLMs) are increasingly applied for emotional companionship, evaluating their behavior and capabilities in intimate relationships has become a pressing issue. However, existing assessments primarily characterize general personality traits, providing limited insight into model behavior within intimate and emotionally sensitive contexts. Therefore, we introduce adult attachment theory into LLM evaluation and use the Experiences in Close Relationships-Revised (ECR-R) scale to characterize attachment anxiety and avoidance. To evaluate emotional companionship capabilities of LLMs in realistic interaction scenarios, we present an emotional companionship benchmark, ECBench, spanning four scenarios including emotional support, collaborative tasks, conflict resolution, and social guidance, across friendship and romantic relationships. ECBench is utilized to assess model behavior using 11 dialogue-quality metrics and three evaluation methods. We evaluate the attachment tendencies of 32 LLMs and select representative models to investigate how these tendencies manifest in contextualized multi-turn interactions and whether they can be shaped through prompting. Our study provides a theoretical lens from psychology, along with practical tools to understand and select LLMs for emotional companionship.