A fundamental challenge in recommender systems is balancing reliability for Low-Active Users (LAUs) with diversity for High-Active Users (HAUs). The key to this balance lies in quantifying model uncertainty, which approximates the risk of prediction errors and reveals the limits of the model's current knowledge. On large-scale short-video and livestream platforms, model uncertainty can warn of low-quality recommendations that may lead to disengagement of LAUs and at the same time identify opportunities to diversify content recommendation for HAUs. To leverage this dichotomy, we introduce a unified, production-ready framework that calibrates uncertainty to drive differentiated strategies. Specifically, we implement a model-uncertainty-based risk-averse deboosting policy for LAUs to suppress unreliable recommendations, while employing a risk-seeking Upper Confidence Bound (UCB) strategy for HAUs to encourage exploration. Validated on a major livestream platform, our framework demonstrates significant improvements in retention (active hours) and satisfaction (quality watch time ratio) for LAUs as well as remarkable increases in interest diversity and category coverage for HAUs, proving the value of uncertainty-aware recommendation in industrial settings.
Heterogeneous model collaboration seeks to exploit the complementary strengths of different models to balance predictive performance and inference cost. Existing approaches typically rely either on trained routers, which tie routing decisions to a fixed task and model pool, or on raw-confidence cascades, whose thresholds lack consistent reliability semantics across heterogeneous models. Consequently, these approaches adapt poorly to changing model pools and deployment budgets. We propose Calibration-Aware Uncertainty Cascades (CAUC), a simple post-hoc framework that independently calibrates each model's confidence and selects deployment policies using validation data. The resulting calibrated confidence scores establish a common reliability scale for accepting an early prediction, invoking a stronger model, or selectively combining model outputs. This unified decision criterion decouples deployment policies from any particular model pool or operating budget. We further show theoretically that calibration gives confidence thresholds an explicit selective-risk interpretation, whereas uncalibrated scores offer no comparable reliability guarantee. Extensive experiments demonstrate that, across six language benchmarks, CAUC achieves an average relative accuracy improvement of 1.9% over strong-model-only inference while avoiding approximately 47% of strong-model calls. On image classification benchmarks, it maintains or improves predictive performance while reducing measured GFLOPs by up to 57%.
Recommender systems trained on user interaction data are susceptible to behavioral intensity imbalance--a systematic distortion arising from heterogeneous engagement patterns across users. This imbalance skews feedback signals such that observed interactions no longer faithfully reflect true preferences, causing models to disproportionately amplify signals from highly active users while underrepresenting others, which ultimately degrades recommendation quality and robustness at scale. To address this issue, we propose a nonparametric contrastive percentile approximation framework, PEARL, that models relative preference signals instead of absolute engagement magnitudes. Building upon relative advantage debiasing, PEARL leverages real contrastive interaction samples to approximate percentile relationships directly, without relying on auxiliary distribution estimation models. We provide theoretical justification demonstrating that such pairwise comparisons yield unbiased estimates of percentile-based preference signals. For broader applicability, we introduce a prediction-based bootstrapping mechanism for percentile smoothing to handle sparse and discrete feedback, alongside a generalized value-weighted formulation and a co-training strategy to enhance both modeling flexibility and representation learning. Extensive offline experiments demonstrate that PEARL effectively mitigates behavioral bias and consistently improves recommendation performance across multiple ranking targets. Deployed in a production livestream platform with a combined user base of billions, online A/B testing confirms substantial real-world gains: +2.10% Watch Duration, +0.80% Consumption Amount, +1.49% Interaction Rate, and -6.91% Report Rate.
Large language model (LLM)-based agents often make suboptimal tool-use decisions, including unsupported tool invocation and hallucinated direct responses, which may accumulate errors throughout multi-step interactions. Existing approaches mainly improve these behaviors through inference-time correction or coarse-grained reward signals based on decision outcomes and structured checklists, leaving the uncertainty characteristics of agent decisions underexplored. We observe that decision-oriented reinforcement learning tends to weaken the uncertainty separation between correct and incorrect actions, resulting in overconfident mistakes and weaker exploration signals. Therefore, we propose TRUST, which incorporates uncertainty quantification into reward design as a repulsive force for maintaining uncertainty separation, and labels lightweight key-turn annotations for unified post-training of multi-turn trajectories. Experimental results across diverse tool-use benchmarks show that TRUST consistently enhances both decision quality and agent performance while maintaining more reliable uncertainty estimates during optimization.