While Large Language Models have achieved remarkable integration in various vertical scenarios, their deployment in the telecommunications domain remains exploratory due to the lack of a standardized evaluation framework. Current telecom benchmarks primarily focus on static, foundational knowledge and isolated atomic skills, neglecting the equipment-specific documentation and end-to-end industrial workflows essential for real-world production systems. To bridge this gap, we present TeleCom-Bench, a comprehensive benchmark comprising 12 evaluation sets with 22,678 curated samples, which evaluates LLMs across a synergistic hierarchy: (1) Multi-dimensional Knowledge Comprehension, which integrates telecommunication fundamentals, 3GPP protocols, and 5G network architecture with proprietary product knowledge across wired, core, and wireless networks via knowledge graph-driven synthesis; and (2)End-to-End Knowledge Application, which formalizes six core tasks on authentic trajectories from live network agent workflows, including intent recognition, entity extraction, event verification, tool invocation, root cause analysis, and solution generation-across network optimization and fault maintenance scenarios. Evaluations of eight state-of-the-art LLMs reveal a universal Execution Wall: while models achieve 90% accuracy in linguistic interface tasks such as intent recognition and entity extraction, performance collapses to approximately 30% in procedural execution tasks like solution generation. This capability gap demonstrates that current LLMs function competently as diagnosticians but fail as field engineers. TeleCom-Bench provides standardized diagnostics to precisely pinpoint this deficit, offering actionable guidance for domain-specific alignment toward production-ready telecom agents. The dataset and evaluation code have been released at https://github.com/ZTE-AICloud/TeleCom-Bench.
Large language models (LLMs) are increasingly deployed in the telecommunications domain for critical tasks, relying heavily on Retrieval-Augmented Generation (RAG) to adapt general-purpose models to continuously evolving standards. However, a significant gap exists in evaluating the embedding models that power these RAG pipelines, as general-purpose benchmarks fail to capture the dense, acronym-heavy, and highly cross-referential nature of telecommunications corpora. To address this, we introduce TeleEmbedBench, the first large-scale, multi-corpus embedding benchmark designed specifically for telecommunications. The benchmark spans three heterogeneous corpora: O-RAN Alliance specifications, 3GPP release documents, and the srsRAN open-source codebase, comprising 9,000 question-chunk pairs across three standard chunk sizes (512, 1024, and 2048 tokens). To construct this dataset at scale without manual annotation bottlenecks, we employ a novel automated pipeline where one LLM generates specific queries from text chunks and a secondary LLM validates them across strict criteria. We comprehensively evaluate eight embedding models, spanning standard sentence-transformers and LLM-based embedders. Our results demonstrate that LLM-based embedders, such as Qwen3 and EmbeddingGemma, consistently and significantly outperform traditional sentence-transformers in both retrieval accuracy and robustness against cross-domain interference. Additionally, we introduce TeleEmbedBench-Clean to evaluate model robustness against noisy, incomplete user queries. Finally, our analysis reveals that while domain-specific task instructions improve embedder performance for raw source code, they paradoxically degrade retrieval performance for natural language telecommunications specifications.
Deploying large language models in telecommunications requires more than task accuracy. In realistic workflows, a model may inherit partially completed reasoning from a prior step, an upstream agent, or its own earlier generation, and must continue that reasoning even when it is already going wrong. We introduce TeleResilienceBench, a benchmark that quantifies this capability, which we term reasoning resilience, across seven telecom sub-domains drawn from the GSMA Open-Telco LLM suite. Instances are constructed by collecting failures from a weak generator model, truncating the flawed reasoning trace at its midpoint, and asking a target model to continue and correct it. We propose the Correct Flip Rate (CFR) as a direct measure of successful recovery and evaluate eight models spanning the Qwen3.5, Gemma4, and Nemotron-3 families. Our results show that even the strongest model achieves a macro-average CFR of only 29.1%, and scale does not reliably improve resilience within families. Nemotron-3-nano 4b outperforms all Qwen3.5 variants including the 27b model and leads the auxiliary TeleMath numerical evaluation at 23.4% CR%, offering the best resilience-to-cost ratio in the set. A difficulty-stratified analysis further reveals that existing telecom benchmark difficulty labels reflect factual specificity rather than reasoning depth, suggesting that current evaluations measure knowledge coverage more than reasoning ability.
Agents are increasingly considered for automating network operations and maintenance, where engineers must diagnose network faults, optimize configurations to enhance services, and reduce operational costs while acting under strict constraints. However, existing evaluations fail to accurately model real network characteristics or assess agents under partially observable telecom environments with diverse vendors, devices, protocols, and interfaces. In this paper, we introduce CTBench, a public benchmark for assessing whether an agent behaves like a competent telecom troubleshooting engineer. CTBench focuses on root cause analysis and path restoration. Each task is constructed by experts and annotated with rich task metadata, including golden evidence steps. CTBench uses expert-grounded metrics that evaluate both final answers and the diagnostic evidence. Experiments with representative harness-model combinations show that state-of-the-art agents perform very well at identifying endpoints in path-restoration tasks but, more generally, underperform in root cause analysis. In particular, agents struggle with interface state, link-layer, service-management, and other operational faults. Most importantly, even when agents produce plausible or correct final answers, they often fail to provide the evidence-grounded diagnoses required in operational practice. Our results further show that path restoration is generally more resource expensive, yet larger resource usage does not necessarily translate into better diagnosis.