VitaBench 2.0: Evaluating Personalized and Proactive Agents in Long-Term User Interactions
Authors: Yuxin Chen, Yi Zhang, Zhengzhou Cai, Yaorui Shi, Zhiyuan Yao, Chenhang Cui, Jingnan Zheng, Yaqi Huo, +6 more
Organizations: 1National University of Singapore · 2Meituan · University of Science and Technology of China · 4Beijing University of Posts and Telecommunications · 5Zhejiang University
Abstract
Large language models (LLMs) have evolved into interactive agents that collaborate with users in real-world tasks. Effective collaboration in such settings increasingly depends on understanding the user beyond what is explicitly stated, as user intent is often reflected in fragmented daily interactions and requires both personalized modeling and proactive interaction. However, existing agent benchmarks primarily evaluate reasoning and tool use, largely overlooking the challenges of inferring and leveraging user preferences in realistic scenarios. To address this gap, we introduce VitaBench 2.0, a benchmark for evaluating personalized and proactive agent behavior in long-term user interactions. In VitaBench 2.0, tasks are organized as temporally ordered sequences for individual users, where preferences are embedded in fragmented and heterogeneous interactions. Successful completion of tasks requires the agent to continuously extract, utilize, and update user preferences from these interactions. We further evaluate proactiveness through tasks that require agents to recognize missing information and actively acquire it from users or environments before making decisions. To support systematic analysis, we provide an extensible memory interface that enables controlled comparison across different memory architectures. We benchmark a diverse set of frontier proprietary and open-source LLMs. Results show that real-world personalization remains highly challenging even for state-of-the-art models, revealing a substantial gap between current capabilities and practical requirements. Extensive analysis further reveals the failure modes and capability bottlenecks of current agents in real-world personalized decision-making, providing insights for future model improvements.
Large Language Models have enabled increasingly capable autonomous agents, yet personalization remains critical for making such agents practically useful. Recent benchmarks have begun evaluating personalization in agents, but they largely rely on static preference snapshots, fixed interaction logs, or question answering over predefined user profiles. Such designs fail to capture the complexity of evolving user preferences and neglect preference-conditioned task execution-a discrepancy we term as the knowledge-to-action gap. To address this challenge, we introduce IBA-Bench, a benchmark for implicit behavioral alignment constructed from longitudinal interaction histories that contain noise, implicit cues, and temporal inconsistencies. Unlike prior work, IBA-Bench evaluates whether an agent can execute tasks while satisfying implicit user constraints inferred from historical interactions. We further propose IBA-Agent, an agent framework that reconciles conflicting priorities through broad retrieval and trajectory-level alignment. Experiment results on IBA-Bench show that effective personalization remains a significant challenge for state-of-the-art LLM agents, and the proposed IBA-Agent substantially improves behavioral alignment in complex scenarios across nine application domains.
Large Language Models (LLMs) are increasingly serving as personal assistants, where users may share individual preferences over extended interactions. However, assessing how well LLMs can follow these preferences in natural, long-term situations remains underexplored. This work proposes RealPref, a benchmark for evaluating natural preference-following in personalized user-LLM interactions. RealPref features 100 synthetic user profiles, 1300 personalized preferences, 4 types of preference expression (from explicit to implicit), and long-horizon interaction histories. It explored three types of test tasks (multiple-choice, true-or-false, and open-ended), with granular rubrics for LLM-as-a-judge evaluation. Results indicate that LLM performance drops significantly as context length grows and preference expression becomes more implicit, and that generalizing user preference understanding to unseen scenarios poses further challenges. RealPref and these findings provide a foundation for future research to develop user-aware LLM assistants that better adapt to individual needs.
The rise of personal assistant agents, e.g., OpenClaw, highlights the growing potential of large language models to support users across everyday life and work. A core challenge in these settings is proactive assistance, since users often begin with underspecified requests and leave important needs, constraints, or preferences unstated. However, existing benchmarks rarely evaluate whether agents can identify and act on such hidden intents before they are explicitly stated, especially in sustained multi-turn interactions where user needs emerge gradually. To address this gap, we introduce π-Bench, a benchmark for proactive assistance comprising 100 multi-turn tasks across 5 domain-specific user personas. By incorporating hidden user intents, inter-task dependencies, and cross-session continuity, π-Bench evaluates agents' ability to anticipate and address user needs over extended interactions, jointly measuring proactivity and task completion in long-horizon trajectories that better reflect real-world use. Experiments show (1) proactive assistance remains challenging, (2) a clear distinction between task completion and proactivity, and (3) the value of prior interaction for proactive intent resolution in later tasks.