Surfacing Isolated Learners with Outcome-Independent Mediation of Feedback between Teachers and Students Using AI

Large online courses generate thousands of student questions directed at conversational AI teaching assistants, yet these interaction logs remain largely untapped as diagnostic signals. We present a pipeline that maps student questions from a conversational AI teaching assistant to curriculum topics using a few-shot text classifier, grounded in a GPT-4-extracted prerequisite knowledge graph of course concepts. Evaluated on 1,340 question events from 164 students in a graduate-level AI course, our classifier achieves 80.0% accuracy across 43 labels (42 curriculum topics plus an "unknown" abstention class). Topic-level question volume correlates significantly with student self-reported difficulty from an independent mid-semester survey (rho = 0.491, p = 0.008, n = 28 topics), providing convergent evidence that the classified question stream reflects genuine topic difficulty. These results demonstrate that conversational AI interaction logs, mapped onto curriculum structure, carry actionable signals about topic-level knowledge gaps and provide instructors with a curriculum-grounded view of which topics warrant attention.

Feedback processes strongly influence student learning, yet their educational value depends on addressing two distinct challenges: providing high-quality, timely, and individualised feedback at scale, and supporting students to interpret, evaluate, and act on that feedback productively. Generative AI offers a credible means of addressing the provision challenge, but students' uptake of AI-generated feedback remains limited. We conducted a large-scale quasi-experimental sequential cohort study comparing three AI-mediated feedback workflows across 13,037 students and 51,296 student-authored resources. In Directed Feedback (n = 3,723), students received AI-generated feedback comments without structured support. In Self-Directed Feedback (n = 3,951), students could initiate optional AI-supported dialogue. In Enacted Feedback (n = 5,363), students were prompted to select feedback suggestions, evaluate their relevance, and engage in targeted AI-supported dialogue anchored to those selections. Enacted Feedback was associated with significantly higher uptake of AI-generated feedback, with an estimated probability of 26.2%, compared with 14.1% for Directed Feedback and 0.1% for Self-Directed Feedback. It was also associated with significantly higher self-assessment confidence and submitted-work quality than both comparison conditions. These findings suggest that the educational value of AI-generated feedback depends not only on the quality of feedback comments, but also on workflows that actively structure students' enactment of feedback literacy processes. The results have implications for the design of AI feedback systems that position learners as active participants in judgement, dialogue, and improvement rather than passive recipients of comments. Overall findings show that AI access alone is insufficient; purposeful workflow design is central to productive feedback use.

Effective peer feedback is essential for developing critical reflection in higher education, yet its impact is often limited by the inconsistent quality of student-generated comments. This paper presents the implementation and deployment of AICoFe (AI-based Collaborative Feedback), a system designed to bridge this gap through a human-centered AI approach. We describe a modular architecture that orchestrates a multi-LLM pipeline, utilizing GPT-4.1-mini, Gemini 2.5 Flash, and Llama 3.1, to synthesize quantitative rubric data and qualitative observations into coherent, actionable feedback. Key to the system is a "teacher-in-the-loop" mediation workflow, where educators use specialized Learning Analytics dashboards to curate and refine AI-generated drafts before delivery. Furthermore, we detail the underlying data infrastructure, which employs a hybrid SQL and MongoDB strategy to ensure traceability and manage semi-structured feedback versions.