cs.CVMay 28, 2026

Evaluation of Conversational Agents: Understanding Culture, Context and Environment in Emotion Detection

Authors: Martha Teiko TeyeYaw Marfo MissahEmmanuel AheneTwum FrimpongAuxane Boch

Organizations: Cluster of Excellence, University of Stuttgart, 70174 Stuttgart, German · Department of Computer Science, Kwame Nkrumah University of Science and Technology, Kumasi, Ghana · Institute for Ethics in Artificial Intelligence, Technical University of Munich, 80333 Münich, Germany

Abstract

Valuable decisions and highly prioritized analysis now depend on applications such as facial biometrics, social media photo tagging, and human robots interactions. However, the ability to successfully deploy such applications is based on their efficiencies on tested use cases taking into consideration possible edge cases. Over the years, lots of generalized solutions have been implemented to mimic human emotions including sarcasm. However, factors such as geographical location or cultural difference have not been explored fully amidst its relevance in resolving ethical issues and improving conversational AI (Artificial Intelligence). In this paper, we seek to address the potential challenges in the usage of conversational AI within Black African society. We develop an emotion prediction model with accuracies ranging between 85% and 96%. Our model combines both speech and image data to detect the seven basic emotions with a focus on also identifying sarcasm. It uses 3-layers of the Convolutional Neural Network in addition to a new Audio-Frame Mean Expression (AFME) algorithm and focuses on model pre-processing and post-processing stages. In the end, our proposed solution contributes to maintaining the credibility of an emotion recognition system in conversational AIs.

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