When Cloud Agents Meet Device Agents: Lessons from Hybrid Multi-Agent Systems

Large language model (LLM) agents excel at solving complex long-horizon tasks through autonomous interaction with environments. However, their real-world deployment faces a fundamental device--cloud dilemma: on-device models are efficient but often brittle, while cloud models are stronger but costly in computation. State-of-the-art LLM device--cloud routers usually make coarse task-level decisions, which cannot adapt to the changing difficulty of multi-step agent interactions. To address this issue, we present Hera, a step-level device--cloud LLM agent coordinator for long-horizon tasks achieving a strong performance--cost Pareto frontier. Hera adopts a novel two-stage training paradigm: (1) imitation learning for cold-start, followed by (2) reinforcement learning that jointly optimizes task success and cloud usage efficiency. The first stage casts step-level routing as a supervised classification problem: the device agent is replayed on cloud trajectories, with each state labeled by the agreement between device and cloud actions. In the second stage, we perform cost-aware reinforcement learning by grouping identical states across trajectories and updating Hera with labels favoring higher expected return and fewer future cloud calls. We evaluate Hera on ALFWorld, WebShop, and AppWorld, where it consistently outperforms prior methods, achieving 92.5% of the cloud-only success rate with cloud use in only 46.3% of steps.

Large language model (LLM)-based multi-agent systems demonstrate strong performance on complex reasoning and task execution, enabling broad enterprise applications. However, production deployment remains challenging due to domain-specific customization requirements and high latency and inference costs in agentic workflows. We propose a unified framework for customization and efficient deployment of multi-agent systems in real-world settings. The first stage, Agentic Model Customization, combines continual pretraining, supervised fine-tuning, and preference optimization to adapt a compact model to specialized domains while retaining strong agentic capabilities. The second stage, Inference Optimization, integrates speculative decoding and FP8 quantization with targeted calibration to enable cost-efficient serving with minimal quality loss. Across enterprise workloads, our framework enables rapid domain adaptation and achieves a 4.48x speedup in throughput while maintaining performance and improving robustness on long-tail scenarios.

LLM agents are increasingly deployed as multi-role teams, where tasks are divided across specialized roles such as planner, executor, and verifier. In these systems, cost and accuracy are no longer properties of a single model: they depend on which model fills each role and where it is hosted, including API, self-hosted, and hybrid deployment. Existing agentic benchmarks typically evaluate fixed models or fixed agent configurations, and therefore offer limited guidance for cost-accuracy-optimal deployment. We introduce AgentCARD, a role-aware benchmark suite for evaluating LLM agent teams across role assignment and deployment mode. AgentCARD combines a role-decomposed evaluation harness, a unified API/self-hosted cost model, Pareto-frontier analysis, and a Shapley-based diagnostic for identifying role bottlenecks. Our evaluation shows that heterogeneous teams consistently occupy the cost-accuracy frontier. They improve accuracy by up to $44\%$ over cost-equivalent homogeneous teams, or match the strongest homogeneous team at up to $12\times$ lower per-task cost through hybrid deployment. We further find that the best role assignment is domain-dependent: some domains are planner-bottlenecked, while others are executor-bottlenecked. Finally, AgentCARD extends beyond planner--executor teams to workflows with additional roles such as verification, and supports continual evaluation as new domains and team structures emerge. Our code is released at: https://github.com/Auto-CAP/AgentCAP