Abstract
Word Error Rate (WER) is the dominant metric for automatic speech recognition (ASR), but it can overestimate errors when references and hypotheses encode the same words in different scripts. This issue is common in multilingual settings where ASR models may emit romanized text. We propose Script-Normalized WER (SN-WER), a training-free, evaluation-only scoring method that transliterates both reference and hypothesis text into a language-specific canonical script before computing WER. We evaluate SN-WER on 5 Indic languages, 2 datasets, and 3 ASR models. On curated FLEURS data, SN-WER reduces inflated model gaps by up to 12%, while on noisier Common Voice data the reductions are smaller or inconsistent, indicating genuine recognition weaknesses rather than only script mismatch. Controlled stress tests show a 67% attenuation of artificial romanization-induced WER inflation, while lexical-substitution controls show near-identical sensitivity to semantic errors, with Delta SN-WER / Delta WER approximately 1.09. SN-WER is robust to transliterator choice, normalization changes, and shows low token-collision rates below 0.1% in the evaluated Indic setting. We argue that SN-WER should be reported alongside WER and CER as a companion metric for script-insensitive ASR evaluation, especially when transcripts feed downstream search, indexing, or multilingual LLM pipelines.
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Advances in deep learning and end-to-end Automatic Speech Recognition (ASR) have enabled robust multilingual models, but evaluation metrics remain limited in assessing accuracy. Efforts to improve or replace the common metric Word Error Rate (WER) often focus on English, leaving evaluations for low-resource languages under-explored and hindering fair cross-lingual comparisons. We present OpenWER, an open-source implementation that improves WER robustness through language-specific normalisation and compound word detection. A token-based Levenshtein alignment preserves complementary metrics and allows metadata embedding for granular accuracy scores. Our analysis of 52 languages shows absolute WER reductions of up to 25% compared to common libraries. OpenWER contributes to fairness in ASR research by increasing the reliability of WER across diverse languages and enabling more comprehensive accuracy evaluations.
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Automatic speech recognition replaces typing only when correction costs less than manual entry - a threshold determined by error types, not counts: fixing a misrecognized domain term costs far more than inserting a comma. Word error rate (WER) fails on two fronts: it collapses distinct error categories into a single scalar, and it structurally penalizes agglutinative languages where valid sandhi merges inflate scores. We introduce SCRIBE, a diagnostic framework offering categorical error decomposition into lexical, punctuation, numeral, and domain-entity rates via sandhi-tolerant alignment with domain vocabulary injection. Human validation confirms SCRIBE aligns with expert judgment where WER does not. We release SCRIBE, an LLM curation pipeline, benchmarks, and open-weight rich transcription models for Hindi, Malayalam, and Kannada.
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