Adaptive Turn-Taking for Real-time Multi-Party Voice Agents

Conversational voice agents have advanced significantly, offering increasingly natural human-machine interactions through both cascaded and end-to-end architectures. However, while recent benchmarks extensively evaluate dyadic interactions and passive audio comprehension, they largely overlook a prevalent real-world scenario: multi-party conversations. Evaluating agents in these settings is fundamentally more challenging than in dyadic interactions due to the exponentially greater conversational complexity. For voice agents to integrate seamlessly into human group dynamics, they must not only generate contextually appropriate responses but also demonstrate a nuanced understanding of open turn-taking. To address this gap, we introduce Multiparty Bench (MP-Bench), the first benchmark specifically designed to objectively evaluate conversational speech systems as active participants within multi-party contexts. MP-Bench assesses agent behavior along two primary dimensions: turn-taking awareness and response appropriateness. Additionally, we incorporate comprehension-based question-answering tasks as a complementary evaluation. By benchmarking 12 voice agents, we find that real-time voice agents stay at or below 22% on multiparty comprehension and remain near chance on multiparty turn-taking, exposing an open challenge for real-time voice agents under multiparty scenario.

Reliable turn-taking is essential for spoken dialogue systems. However, most existing methods are designed for two-speaker interaction and struggle with realistic multiparty audio containing overlap and rapid speaker changes. We study multiparty turn-taking on the VoxConverse dataset and propose an audio-only two-stage pipeline that separates when to trigger a turn boundary from whether the floor is actually transferring. A fast trigger scans the audio and proposes candidate end-of-turn times, while a lightweight verifier runs only at those times to decide \textsc{Hold} or \textsc{Shift} and support next-speaker prediction. We report results in the full multiparty setting and a controlled dyadic top-2 projection for comparability. We also investigate diffusion-based, label-preserving background-audio mixing as a data augmentation strategy. Results show improved shift detection over a baseline, with further improvements from diffusion augmentation.

Large Language Models (LLMs) excel at generating contextually appropriate responses but remain poorly calibrated for multi-party conversations, where deciding when to speak is as critical as what to say. In such settings, naively responding at every turn leads to excessive interruptions and degraded conversational coherence. We introduce When2Speak, a grounded synthetic dataset and four-stage generation pipeline for learning intervention timing in group interactions. The dataset comprises over 215,000 examples derived from 16,000 conversations involving 2-6 speakers, spanning diverse conversational styles, tones, and participant dynamics, and explicitly modeling SPEAK vs. SILENT decisions at each turn. Our pipeline combines real-world grounding, structured augmentation, controlled transcript synthesis, and fine-tuning-ready supervision, and is fully open-sourced to support reproducibility and adaptation to domain-specific conversational norms. Across multiple model families, supervised fine-tuning (SFT) on When2Speak significantly outperforms zero-shot baselines (e.g., the average Macro F1 increase across 4B+ parameter models was 60%, with the largest increase being 120%). However, SFT-trained models remain systematically over-conservative, missing nearly half of warranted interventions as seen through the Missed Intervention Rate (MIR), which was on average 0.50 and is noticed even at larger model sizes. To address this limitation, we apply reinforcement learning with asymmetric reward shaping, which reduces MIR to 0.186-0.218 and increases recall from 0.479 to 0.78-0.81. Our findings establish that temporal participation is a distinct and trainable dimension of conversational intelligence, and that grounded synthetic data provides an effective and scalable pathway for enabling LLMs to participate more naturally and appropriately in multi-party interactions.