Abstract
A content-moderation system can score well on every standard accuracy metric and still cause real harm, if its mistakes fall on the few users who connect otherwise separate communities. We show this in an agent-based model where N=240 learning agents on a community-structured network each post harmless, productive, or dangerous content, and a regulator removes or penalizes whatever a noisy classifier flags. Overall usefulness barely moves as the noise changes (one-way ANOVA, p=0.96): by aggregate measures, nothing looks wrong. The damage instead concentrates on these bridge users, whose useful posts are wrongly suppressed and whose dangerous posts are wrongly spared. A governance loss (L_gov) that prices these two mistakes separately from the cost of enforcement more than doubles under false-positive-heavy noise. Aggregate accuracy hides who is harmed, and the cheap quantity to audit is how many connections a user has (degree), a near-perfect proxy for the betweenness that defines a bridge (r=0.96).
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Apr 22, 2026cs.AI
Content moderation systems are typically evaluated by measuring agreement with human labels. In rule-governed environments this assumption fails: multiple decisions may be logically consistent with the governing policy, and agreement metrics penalize valid decisions while mischaracterizing ambiguity as error -- a failure mode we term the Agreement Trap. We formalize evaluation as policy-grounded correctness and introduce the Defensibility Index (DI) and Ambiguity Index (AI). To estimate reasoning stability without additional audit passes, we introduce the Probabilistic Defensibility Signal (PDS), derived from audit-model token logprobs. We harness LLM reasoning traces as a governance signal rather than a classification output by deploying the audit model not to decide whether content violates policy, but to verify whether a proposed decision is logically derivable from the governing rule hierarchy. We validate the framework on 193,000+ Reddit moderation decisions across multiple communities and evaluation cohorts, finding a 33-46.6 percentage-point gap between agreement-based and policy-grounded metrics, with 79.8-80.6% of the model's false negatives corresponding to policy-grounded decisions rather than true errors. We further show that measured ambiguity is driven by rule specificity: auditing 37,286 identical decisions under three tiers of the same community rules reduces AI by 10.8 pp while DI remains stable. Repeated-sampling analysis attributes PDS variance primarily to governance ambiguity rather than decoding noise. A Governance Gate built on these signals achieves 78.6% automation coverage with 64.9% risk reduction. Together, these results show that evaluation in rule-governed environments should shift from agreement with historical labels to reasoning-grounded validity under explicit rules.
Michael O'Herlihy, Rosa Català
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The increasing scale and complexity of online platforms raises critical policy questions around harmful content, digital well-being, and user autonomy. Traditional content moderation systems rely on centralised, top-down rules, often failing to accommodate the subjective nature of harm perception. This paper proposes an LLM-based multi-agent personalised inference framework that filters content based on unique sensitivity profiles of individual users. Our architecture combines domain-specific Expert Agents, a Manager Agent for orchestrating content analysis and agent selection, and a Ghost Profile Agent for simulating user perspectives, to inform moderation decisions. Evaluated against a range of non-personalised baselines, the system demonstrates up to a 32% improvement in accuracy, showing increased alignment with individual user sensitivities. Beyond technical performance, our framework provides policy-relevant insights for platform governance, providing a scalable way to reconcile moderation policies with societal and individual digital rights
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