EARS: Explanatory Abstention for Reliable Sub-Agent Modeling in Large-scale Multi-Agent Systems
Authors: Shuang Xie, Yunan Lu, Han Li, Lingyun Wang
Organizations: Shopify · Columbia University
Abstract
In large-scale enterprise settings, centralized multi-agent systems (MAS) are increasingly adopted, in which a coordinator delegates user requests to lightweight, domain-specialized sub-agents. While this architecture improves modularity, scalability, and cost efficiency, its reliability depends not only on accurate routing but also on sub-agents' ability to calibrate their responses to capability constraints. In particular, sub-agents built on smaller fine-tuned models often struggle with such calibration, leading them to over-answer ambiguous, underspecified, misrouted, or unsupported requests and produce hallucinated outputs instead of actionable feedback. To address this challenge, we present EARS (Explanatory Abstention for Reliable Sub-Agent Modeling), a production-oriented framework that reframes sub-agent abstention as an inter-agent communication protocol: a sub-agent does not merely abstain, but exposes an actionable failure state to the coordinator. EARS curates human-agent interaction data using an ensemble of calibrated LLM-as-a-Judge models, producing structured abstention labels and rationales under a taxonomy of sub-agent failure modes. These data are used to fine-tune sub-agents to detect failure conditions and return rationales for coordinator-level clarification, rerouting, or fallback. We evaluate EARS in a large-scale production e-commerce assistant supporting enterprise business intelligence workflows. EARS improves the overall response pass rate from 68.5% to 78.9%, demonstrating that sub-agent-side explanatory abstention improves MAS reliability.
Large language model-driven multi-agent systems (LLM-MAS) excel at complex tasks, yet unreliable agents remain a key bottleneck to system-level reliability. Automatic failure attribution is therefore critical, but existing approaches, such as direct prediction of agent-error pairs and agent-first failure attribution, rely on local logs of agents and miss global failures that only manifest over full interaction trajectories, such as cross-step inconsistencies and inter-agent coordination errors. Moreover, directly predicting failures induces a large combinatorial search space, hindering fine-grained attribution. To address these challenges, we propose VerifyMAS, a hypothesis verification framework for agent failure attribution. Instead of directly predicting faulty agents and error types, VerifyMAS formulates and verifies failure hypotheses against full trajectories. This verification-based approach decomposes attribution into trajectory-level error validation and fine-grained agent localization, providing an error-first attribution approach that captures global failure patterns while substantially reducing the search space. We further introduce a hypothesis-based data construction strategy grounded in a structured error taxonomy and fine-tune a specialized LLM verifier model for trajectory-level failure verification and agent attribution. Experiments on Aegis-Bench and Who&When show that VerifyMAS consistently improves diverse backbone models, including open-source Qwen and API-based GPT models, outperforming prior methods without sacrificing inference efficiency for long multi-agent trajectories.
Large Language Models (LLMs) have enabled collaborative Multi-Agent (MA) systems, where interacting agents improve performance through diverse reasoning and iterative refinement. However, these systems remain vulnerable to error propagation, where early-stage information degrades downstream reasoning. To address this, we conduct a systematic analysis of inter-agent communication to identify which information drives MA performance. We find that the absence of reasoning and verification in inter-agent communication significantly degrades performance. Based on these insights, we propose Category-Aware Recovery Augmentation (technique), which enforces the presence of critical information during communication. recovers up to 86.2% of failed cases. Our results highlight the key role of information quality in effective MA collaboration. Our code is available at https://anonymous.4open.science/r/cara_mas
As multi-agent systems (MAS) become increasingly complex, identifying the contributions of individual agents is critical for system optimization. However, existing approaches lack a rigorous, unified framework for credit assignment. In this work, we formalize agent attribution as a cooperative game, parameterized by the coalition distribution, removal protocol, and target metric. Using this framework, we show that Leave-One-Out (LOO) identifies bottleneck agents as effectively as combinatorial methods, but at a fraction of the computational cost. We also demonstrate that removal protocols induce distinct games: Agent ablation isolates structural bottlenecks, whereas introspective LLM judges fail to faithfully approximate this behavior. Furthermore, to evaluate the utility of specific agent backbones, we introduce attribution via model replacement. By substituting underlying models of low-contribution agents, we improve task performance by up to 17% while reducing cost by up to 35% across three benchmarks. Finally, we apply our framework to audit a medical MAS, revealing that agent contributions to diagnostic accuracy and ethical behavior are often decoupled. By intervening on counterproductive roles, we observe an increase in ethics alignment while maintaining diagnostic accuracy. Overall, this work provides a principled approach for cost-effective MAS attribution and intervention.