A Multi-Dataset Benchmark for Evaluating LLM Agents in Microservice Failure Diagnosis
Authors: Yuanhong Cai, Xiaohui Nie, Kanglin Yin, Changhua Pei, Yongqian Sun, Shenglin Zhang, Haibin Liu, Guiyang Liu, +3 more
Abstract
LLM-based agents are reshaping microservice operations into AgentOps, where benchmarks are key to evaluating failure diagnosis over multimodal observability data. However, existing benchmarks remain largely outcome-oriented: they score only the final answer and fail to assess the systematic reasoning process in failure diagnosis. We address this gap by introducing two large-scale datasets (AIOps2025 and RCA100) under a reasoning-process evaluation paradigm that assesses agentic diagnostic capability along three dimensions: Localization (where the fault occurs), Identification (what type of fault it is), and Reason (whether the reasoning trace is grounded in relevant evidence). Together, the two datasets comprise over 500 expert-labeled failure cases across two representative microservice systems (HipsterShop and the OpenTelemetry Demo Store). They cover diverse fault scenarios across resource, network, runtime, middleware/database, and application-logic categories and provide fine-grained causal evidence to support agent learning and reasoning-process evaluation. Beyond scale and coverage, the datasets have been carefully labelled by domain experts and validated through large-scale competitions, supporting more than 6,000 participating teams. This makes them not only expert-labeled diagnostic datasets, but also competition-validated benchmarks for evaluating agentic failure diagnosis in real-world microservice environments. Datasets are available at https://www.aiops.cn/gitlab/aiops-live-benchmark/agenticopseval.
Identifying root causes in production microservice failures requires reasoning over large-scale, multimodal telemetry spanning metrics, logs, and traces, a problem that has proved resistant to both classical and LLM-based approaches. The OpenRCA dataset exemplifies these challenges: it is large-scale, multimodal, and lacks detailed domain knowledge, and yields consistently low accuracy across all existing methods. We show that classical causal discovery methods and existing LLM-based multi-agent systems fail to reliably identify root causes on this benchmark, and present a Structured Multi-Agent RCA pipeline that substantially outperforms existing LLM-based and classical baselines, supporting both domain-knowledge and knowledge-free operating modes. To diagnose where failures originate, we introduce a reverse reasoning agent that, given the correct answer, identifies which signals in the extracted anomalies support it and determines whether Stage~1 had access to those signals, classifying each failure as Reasoning Gap (evidence present but unused) or Data Ambiguity (evidence genuinely absent). This analysis reveals that the required evidence is present in the vast majority of failures: the bottleneck is not data access but the agent's ability to reason over it correctly. We further introduce an automated rule mining pipeline that systematically extracts discrimination rules from reverse reasoning reports, reducing reliance on manual knowledge curation. Across all configurations, model reasoning capability and domain knowledge are the primary constraints: stronger models embed more domain expertise, and explicit knowledge injection partially compensates for this gap. Reasoning performance remains practically bounded even when evidence extraction is perfect: scaffold engineering and better data pipelines alone cannot close this gap; progress requires improvements at the model level.
Failure diagnosis in modern software systems requires iterative evidence acquisition and hypothesis reasoning guided by operational experience. Existing LLM-based methods improve diagnosis through agentic reasoning or knowledge augmentation, but they often lack a mechanism to coordinate the evolving diagnostic state with operational experience during iterative diagnosis. We propose OpsMem, a dual-memory framework that maintains a short-term memory for the current diagnostic state and a long-term memory for reusable operational experience. OpsMem uses cross-memory resonance to activate state-relevant long-term memory, conditions multi-agent diagnosis on the short-term and activated long-term memories, and consolidates reusable experience from solved incidents back into long-term memory. Experiments on a real-world Huawei microservice failure diagnosis dataset show that OpsMem outperforms representative agentic-reasoning and knowledge-augmented baselines, improving Match and Relevant by up to 46.88% and 18.39% over the strongest baseline, respectively.
LLM agent failures are difficult to debug because the step where an error surfaces is often not the one that caused it. Existing observability tools replay execution traces but provide little support for identifying the root cause or translating diagnosis into recovery. We present AgentDebugX, an open-source debugging framework that organizes debugging as a closed loop of Detect, Attribute, Recover, and Rerun. At its core, DeepDebug performs multi-turn root-cause diagnosis through global trajectory understanding, structure-guided investigation, and cross-examination. On the Who and When benchmark, DeepDebug achieves the best strict attribution accuracy among the evaluated methods on both tested open-weight backbones, reaching 28.8 percent exact agent-and-step accuracy on qwen3.5-9b versus 21.7 percent for the strongest single-pass baseline. On GAIA, DeepDebug repairs 13 of 73 failed tasks in a single rerun, compared with 4 to 6 for three decoupled self-correction baselines, improving overall accuracy from 55.8 percent to 63.6 percent. AgentDebugX exposes this workflow through a Python library, CLI, web console, and installable agentic skill, and provides an opt-in Error Hub for sharing scrubbed failure-diagnosis-repair bundles and reusing them as debugging memory.