Can LLMs Rank? A Tale of Triads and Triage

We propose a method for evaluating the robustness of widely used LLM ranking systems -- variants of a Bradley--Terry model -- to dropping a worst-case very small fraction of preference data. Our approach is computationally fast and easy to adopt. When we apply our method to matchups from popular LLM ranking platforms, including Chatbot Arena and derivatives, we find that the rankings of top-performing models can be remarkably sensitive to the removal of a small fraction of preferences; for instance, dropping just 0.003% of human preferences can change the top-ranked model on Chatbot Arena. Our robustness check identifies the specific preferences most responsible for such ranking flips, allowing for inspection of these influential preferences. We observe that the rankings derived from MT-bench preferences are notably more robust than those from Chatbot Arena, likely due to MT-bench's use of expert annotators and carefully constructed prompts. Finally, we find that neither rankings based on crowdsourced human evaluations nor those based on LLM-as-a-judge preferences are systematically more sensitive than the other.

With PRECISE, we extended Prediction-Powered Inference to produce bias-corrected estimates of ranking evaluation metrics by combining a small human-labeled set with a large LLM-judged set. PPI is provably unbiased regardless of the LLM judge's error profile. We make it applicable to hierarchical metrics like Precision@K, where annotations are per-document but the metric is per-query, by reducing the output-space computation from O(2^|C|) to O(2^K). On the ESCI benchmark, augmenting 30 human annotations with Claude 3 Sonnet judgments reduces the standard error of Precision@4 estimates from 4.45 to 3.50 (a 21% relative reduction). In a production system, our framework correctly identified the best of three system variants from 100 human labels and 2 hours of domain-expert annotation; A/B testing confirmed this ranking with +407 bps in daily sales.

Ranking LLMs via pairwise human feedback underpins current leaderboards for open-ended tasks, such as creative writing and problem-solving. We analyze ~89K comparisons in 116 languages from 52 LLMs from Arena, and show that the best-fit global Bradley-Terry (BT) ranking is misleading. Nearly 2/3 of the decisive votes cancel out, and even the top 50 models according to the global BT ranking are statistically indistinguishable (pairwise win probabilities are at most 0.53 within the top 50 models). We trace this failure to strong, structured heterogeneity of opinions across language, task, and time. Moreover, we find an important characteristic - language plays a key role. Grouping by language (and families) increases the agreement of votes massively, resulting in two orders of magnitude higher spread in the ELO scores (i.e., very consistent rankings). What appears as global noise is in fact a mixture of coherent but conflicting subpopulations. To address such heterogeneity in supervised machine learning, we introduce the framework of $(λ, ν)$-portfolios, which are small sets of models that achieve a prediction error at most $λ$, "covering" at least a $ν$ fraction of users. We formulate this as a variant of the set cover problem and provide guarantees using the VC dimension of the underlying set system. On the Arena data, our algorithms recover just 5 distinct BT rankings that cover over 96% of votes at a modest $λ$, compared to the 21% coverage by the global ranking. We also provide a portfolio of 6 LLMs that cover twice as many votes as the top-6 LLMs from a global ranking. We further construct portfolios for a classification problem on the COMPAS dataset using an ensemble of fairness-regularized classification models and show that these portfolios can be used to detect blind spots in the data, which might be of independent interest to policymakers.