Reference-Based Prosody and Rhythm Evaluation for Spoken Dialogue Systems
Authors: Ashish Hallur, Thomas Thebaud, Georgi Tinchev, Venkatesh Ravichandran, Laureano Moro-Velazquez
Organizations: Department of Electrical and Computer Engineering, Johns Hopkins University, Baltimore, MD, USA · Amazon Inc., Seattle, WA, USA
Abstract
Speech-to-speech (S2S) AI agents are advancing rapidly, yet evaluation lacks interpretable speech-native measures for conversational prosody and rhythm. Because F0, speaking rate, articulation rate, and pausing shift with model-predicted speaker traits and interaction state, pooled human statistics can be poorly calibrated for evaluating a particular output. Using 4000+ hours of dyadic English conversation from the Seamless Interaction dataset, we construct matched reference regimes for F0 mean, F0 expressivity, speech rate, articulation rate, pause ratio, and mean pause duration. We then define a percentile-based evaluation protocol: extract the same metrics from an S2S output waveform, compare them to the closest matched human reference stratum, and report percentile deviations or 5th-95th percentile out-of-regime flags. On held-out human rows, pooled references over-flag state-conditioned F0 expressivity and rhythm, while matched references return flag rates closer to the nominal 10% and make deviation direction interpretable. These outputs serve as behavioral plausibility checks that complement, rather than replace, perceptual and user-centered evaluation.
Current voice AI benchmarks typically evaluate isolated capabilities such as speech intelligibility, word error rate, or text-based dialogue quality, but they rarely test whether systems harness the acoustic information that distinguishes spoken language from its textual representation. To this end, we introduce the Real World Voice EQ Bench, a multidimensional benchmark for evaluating voice AI across text-to-speech (TTS), speech-to-speech (STS), speech understanding (SU), and automatic speech recognition (ASR). Our evaluations indicate that performance is highly dimension-specific. For TTS, naturalness, expressiveness, identity stability, and reliability are largely independent evaluation dimensions. For STS, access to audio does not guarantee use of vocal affect, and some agents remain largely transcript-driven. For SU, models perform unevenly across paralinguistic tasks. For ASR, real world accent, emotion, noise, and conversational conditions expose failures that are not captured by established clean-speech benchmarks. Together, these results show that voice AI should be evaluated as a profile of acoustic, expressive, interactional, and robustness capabilities rather than by a single aggregate score.
The pursuit of human-like conversational agents has long been guided by the Turing test. For modern speech-to-speech (S2S) systems, a critical yet unanswered question is whether they can converse like humans. To tackle this, we conduct the first Turing test for S2S systems, collecting 2,968 human judgments on dialogues between 9 state-of-the-art S2S systems and 28 human participants. Our results deliver a clear finding: no existing evaluated S2S system passes the test, revealing a significant gap in human-likeness. To diagnose this failure, we develop a fine-grained taxonomy of 18 human-likeness dimensions and crowd-annotate our collected dialogues accordingly. Our analysis shows that the bottleneck is not semantic understanding but stems from paralinguistic features, emotional expressivity, and conversational persona. Furthermore, we find that off-the-shelf AI models perform unreliably as Turing test judges. In response, we propose an interpretable model that leverages the fine-grained human-likeness ratings and delivers accurate and transparent human-vs-machine discrimination, offering a powerful tool for automatic human-likeness evaluation. Our work establishes the first human-likeness evaluation for S2S systems and moves beyond binary outcomes to enable detailed diagnostic insights, paving the way for human-like improvements in conversational AI systems.
Empathetic spoken dialogue systems require not only semantically appropriate responses but also emotionally aligned prosodic expression. However, cascade pipelines often discard acoustic cues during speech-to-text conversion, while end-to-end speech models lack interpretable control over emotion and knowledge integration. To address these challenges, we propose PRISM, a multi-agent framework for empathetic spoken dialogue that decouples speech perception, response generation, and speech synthesis into coordinated components. PRISM introduces a prosody-to-language translation mechanism to stabilize large language model reasoning and enables on-demand invocation of external knowledge tools for empathetic dialogue generation. Experimental results demonstrate that PRISM achieves consistent improvements in empathy, prosodic appropriateness, and text response generation quality across objective and subjective metrics. Our code is available at: https://github.com/Bxzfrm/PRISM.