Service robots in retail stores increasingly rely on cascaded speech pipelines (STT-LLM-TTS), yet many customer-robot interactions are initiated or guided by nonverbal behaviors such as approaching, waving, pointing, or showing items. This paper studies such cues in a real-world store deployment with a teleoperated humanoid robot and shows that a non-negligible portion of robot turns are triggered by nonverbal behaviors rather than spoken input, revealing a limitation of audio-only dialogue systems. In a 6-day in-the-wild deployment, 15.3% of robot utterances were initiated by users' nonverbal behaviors rather than spoken input. Based on an analysis of observed customer behaviors, we define a set of frequent, service-relevant nonverbal cues and develop a real-time multi-person, multi-label recognizer that runs online from video. We then propose a dialogue framework that conditions LLM-based utterance generation on recognized nonverbal cue tokens, and optionally leverages a vision-language model when items are shown, enabling proactive robot responses without hand-crafted rules. We evaluate the approach offline on nonverbal-triggered turns and demonstrate an online prototype that reacts to users' nonverbal cues in real time.
Automatic speech recognition (ASR) has become a critical component of modern robotic systems because it is one of the most natural and intuitive ways for humans to interact with robots. A commonly used method is to directly use API services online. But is that all we can do? This article provides an overview of how ASR technologies are integrated into various intelligent robots and machines. We discuss the evolution of speech recognition from established approaches to state-of-the-art deep learning models, such as OpenAI's Whisper. We also list large-scale datasets and open source toolkits that have been widely used in both industry and academia. We structure the survey around ASR model families, deployment strategies in robotics (especially ROS-based, cloud-based, and hybrid solutions), and several real-world robotic platforms. Finally, we outline the challenges of deploying robust speech recognition in robots and discuss future directions, including multimodal interaction in diverse and dynamic environments. This paper can help social robotics researchers better navigate the emerging domain of language-based natural human-robot interaction.
Anticipating whether a person will interact from one's own perspective is a highly intuitive task for humans, that relies on a combination of cues. We investigate how humans perform at predicting a person's intention to interact from a service robot's point of view, using pose-only or full video input, then benchmark different lightweight pose-based models and state-of-the-art vision-language models. We conducted our benchmark on the HUI360 dataset on a fixed pilot subset of 100 test tracks (25 positive, 75 negative). We found that with pose-only input, human annotators outperform lightweight trained pose models but not by large margins (+0.08 in F1-Score). But when given full egocentric video with a target bounding box, human annotators perform substantially better and largely outperform the Vision-Language Models (+0.2 in F1-Score). We also compared VLMs of different size and under different input conditions, and found that the best results do not correlate with model size. Our result confirms that predicting interactions is a challenging task for social robots and that reasoning-capable models are necessary but their actual reasoning capabilities alone do not suffice to match the social intuition of humans.
For natural human-robot interaction, a robot must understand human intent expressed not only through language but also through nonverbal signals such as gestures and gaze. However, current robot policies rely on language instructions as the sole interface for conveying intent, leaving nonverbal signals unused and placing the full burden of communication. In this work, we present EDITH, a robot framework that captures the human's nonverbal signals through continuous streams of first-person view and gaze from smart glasses, and uses them alongside language instructions as inputs to the robot policy. Our hardware system streams the human's first-person view, gaze, and speech to the robot in real time, transcribing the speech into language instructions. To handle these rich but noisy signals, we design a hierarchical policy in which a high-level policy infers the human's intent and produces a sequence of subtasks, where each subtask is represented as a fine-grained instruction paired with a keyframe that grounds the intent in the scene (e.g., the frame where the human points at the target object). A low-level policy then executes these subtasks. In our experiments on human-robot interactive tasks, EDITH enables the robot to act on the human's nonverbal signals even when intent is expressed only briefly, and significantly reduces user effort to convey intent compared to using language instructions alone. Visit our project page for source code and real-robot demo videos.