Can We Steer the Black-Box? Towards Controllability-Centric Evaluation of Recommender Systems with Collaborative Agents

The rapid integration of large language model-based agents into recommender systems has driven a shift from static, ranking-based pipelines toward autonomous and interactive systems that can reason, plan, and act. This survey provides a comprehensive overview of this emerging landscape by introducing a unified taxonomy grounded in the level of autonomy and three core paradigms of agentic recommender systems: agent-assisted recommendation, agent-as-recommender, and agent-as-user-simulator. The autonomy framework organizes existing methods along increasing capabilities in proactivity, context awareness, interaction flexibility, and adaptivity. Building on this framework, the survey analyzes how each paradigm adopts different agentic architectures and how agents enhance key components such as profiles, memory, tool use, workflows, and optimization mechanisms. We further examine evaluation methodologies for agentic recommendation, covering automated metrics, LLM-based judging, and simulation-based assessment, and discuss their limitations in capturing reasoning quality, user experience, and system behavior. Beyond existing evaluation protocols, we further discuss unresolved issues in evaluating agentic recommender systems, including trajectory-level assessment, agent contribution analysis, and calibration of user simulation. Lastly, the survey outlines open challenges in lifelong user modeling, contextual abstraction, multimodal alignment, controllability, trustworthiness, privacy, scalability, and efficiency. Together, these analyses establish a unified foundation for understanding the current progress of agentic recommender systems and highlight promising opportunities for developing more autonomous, reliable, and human-aligned recommendation agents.

As recommender systems transition toward agentic, multi-turn conversational interfaces, evaluation paradigms have struggled to keep pace. Current benchmarks often rely on "LLM-as-a-judge" evaluations, which introduce subjectivity, high costs and inconsistency. We present $τ$-Rec, a benchmark for agentic recommender systems that replaces subjective evaluation with verifiable rewards and a reveal-tagged elicitation (RTE) mechanism that controls how task constraints surface during dialogue. By testing agents against structured catalog predicates and employing a pass^k reliability metric, $τ$-Rec provides a systematic test for consistent reasoning. Our evaluation of nine configurations across five model families -- GPT-5.4, Claude Sonnet 4.6, Gemini 2.5 Flash, DeepSeek V4 Flash, Qwen3-32B and GPT-5 mini -- reveals a steep reliability cliff, where even the best model achieves only ~57% at pass^1 and ~35% at pass^4, highlighting a critical gap in current conversational agent deployment. All code and data are publicly available at https://github.com/nbharaths/tau-rec.

Optimizing modern recommender models still depends heavily on engineers manually iterating over architectural, objective, and training-strategy changes. While LLM-based agents can automate this trial-and-error process, allowing the LLM to both select modification directions and generate concrete hypotheses often leads to unstable search under limited experiment budgets. Inspired by the above challenge, we propose RecHarness, a Bandit-Routed Agentic Harness for automated recommender model optimization. RecHarness separates the optimization process into two steps: a bandit router selects the next modification direction according to historical validation feedback, while the LLM generates a concrete optimization hypothesis and executable code edit within the selected direction. To sustain long-horizon exploration, RecHarness uses a jump-basin mechanism to activate a structural-jump arm when local edits stagnate. Across multiple recommendation tasks, datasets, and model backbones, RecHarness achieves more stable performance improvements and uses limited trial budgets more effectively than LLM-reasoning search. During a 7-day online A/B test on a large-scale short-video advertising platform, the selected candidate improves ADVV by 2.084%, Revenue by 0.534%, and Exposure by 0.559%. Code is available at https://github.com/6lyc/RecHarness.