Verified Tool Calls Improve LLM Agent Reliability Under Non-Atomic Failures

Large language model (LLM) agents with tool-calling capabilities are increasingly deployed in production systems, yet a fundamental reliability question remains under-explored: does the same agent behave the same way twice? We present a systematic empirical study of behavioral consistency in multi-step tool-calling agents, measuring whether agents select the same tools, in the same order, with the same arguments, across repeated identical invocations. Unlike prior work on consistency in ReAct-style agents(search-only, free-text actions), we study the richer setting of structured tool-calling interfaces with typed parameters and consequential side effects.

Large language models are increasingly deployed as agents that solve tasks by interacting with external tool environments. Although recent tool-use benchmarks increasingly cover complex task settings, they still largely assume clean, stable, and trustworthy tool environments, leaving tool-environment unreliability insufficiently examined. We introduce ToolBench-X, a benchmark for evaluating agents under recoverable reliability hazards. ToolBench-X contains executable multi-step tasks across diverse domains and sequential, parallel, and mixed workflows, each paired with deterministic tools and a canonical final answer for automatic evaluation. Starting from clean tool environments, ToolBench-X injects five structured hazard types: Specification Drift, Invocation Error, Execution Failure, Output Drift, and Cross-source Conflict. Crucially, each injected instance remains solvable through at least one valid recovery path, such as retrying, fallback, verification, or cross-checking. Experiments reveal a substantial reliability gap: agents that perform well with reliable tools often fail under recoverable hazards. Further analysis shows that failures are driven less by tool-use volume or inference budget than by limited hazard diagnosis and ineffective recovery. Targeted recovery hints recover many failed tasks, while test-time scaling yields more limited gains. These results suggest that tool-use evaluation should move beyond function-call accuracy toward task completion under unreliable tool environments. The code and data is available at https://github.com/Foreverskyou/ToolBench-X.

Tool-using LLM agents are mostly evaluated assuming all tools work. When a tool times out, returns a week-stale value, or has its description poisoned in deployment, the developer needs a controlled way to reproduce the failure, test a fix, and confirm the fix worked before deployment. We present AgentCheck, an open-source web workbench that turns an MCP server into an intervention surface. AgentCheck runs an agent against its real tools and records every tool response, then re-runs the agent with the response perturbed by a fault (12 types) injector. Matching tool calls are replayed from cache, and later tool calls go live after the agent diverges. This yields a reproduce-intervene-confirm loop: the developer toggles a mitigation, re-runs against the identical fault, and sees if the failure goes away. Scoring has two parts: deterministic pass/fail rules, plus an LLM judge for interpretive labels, validated against human annotations. Across five agents, the best passes 105/120 scenarios and the weakest only 77. The failures are usually silent, confident use of incorrect tool outputs rather than crashes. On the weakest agent, a retry mitigation raises success on timeout error faults from as few as 30% of cases to 100%, whereas stale-data faults remain near 3-4 of 10 regardless of the mitigation. AgentCheck makes these failure modes reproducible, comparable, and verifiable before deployment.