How People Evaluate AI-, Expert-, and Peer-Style Financial Advice

Generating actionable financial advice from business records demands that models integrate numerical reasoning, domain knowledge, and sound judgment, while avoiding recommendations that could harm the business. Direct supervision is difficult: historical decisions are not necessarily optimal, and high-quality free-form labels are expensive to obtain. We formulate financial advice generation as a reinforcement learning problem and fine-tune an open-weight language model using Group Relative Policy Optimization (GRPO). Our reward is an LLM-as-a-judge rubric that scores each recommendation across multiple binary dimensions of advice quality, augmented with a safety gate for harm prevention. Since LLM-based evaluation alone cannot confirm whether improvements reflect genuine business value rather than adaptation to the judge, we complement it with a judge-independent audit based on a standard doubly-robust Conditional Average Treatment Effect (CATE) estimator. Under this observational off-policy audit, our trained LLM achieves approximately twice the estimated gross-profit lift of the strongest evaluated commercial baseline ($0.0228$ vs.\ $0.0104$), together with the lowest downside rate and the least negative tail risk of any policy evaluated. Notably, the two evaluations do not rank the baselines identically: the untrained base model places last on the judge rubric but second on the causal audit, indicating that the audit captures a signal the judge does not. Our results demonstrate that GRPO with a finance-grounded reward signal can produce substantially more useful business recommendations than commercial LLMs, and that a judge-independent causal audit is a valuable complement to, rather than a confirmation of, LLM-as-a-judge assessment in financial NLP.

Evaluating financial AI agents requires criteria aligned with real professional work. Existing rubric methods typically derive criteria from task prompts or model outputs, overlooking tacit standards visible only in practitioner deliverables. We introduce FinProBench, a benchmark for professional financial tasks, and Role-Grounded Rubric Construction (RGRC), a reusable pipeline that derives rubrics from deliverables produced by practitioners in the same role. RGRC comprises four stages: Deliverable Collection, Competency Extraction, Rubric Synthesis, and Validation. Its rubrics capture tacit standards, distinguish quality levels, and transfer across tasks within a role. Before analysis, we classified 57 occupations by deliverable genre into 30 prior-rich conventional roles and 27 prior-sparse role-specialized roles. Across all roles, Prompt-only nearly matches RGRC for conventional roles (89.2% vs. 90.7%), but RGRC substantially outperforms it for role-specialized roles (99.1% vs. 78.0%). This split indicates that prompt engineering can approximate rubrics when conventions are well represented in model priors, while professional grounding is essential for standards beyond those priors. FinProBench is built from 1,723 curated deliverables spanning 57 occupations, 8 financial sub-industries, and 161 deliverable types, and releases an initial evaluation set of 20 complete tasks covering 20 roles in 7 sub-industries. With heterogeneous LLM judges and role-level rubrics, human deliverables rank first on average (73.7 vs. 70.3, 70.2, and 69.6 out of 100), while all four systems show overlapping 95% confidence intervals and complementary strengths. Reusing rubrics at the role level reduces estimated per-task construction effort by 6.7 times relative to authoring each rubric from scratch.

As AI increasingly participates in human decision making, understanding how decision-making authority is distributed between humans and AI has become a fundamental behavioural question. We introduce a behavioural measurement framework combining intent and delegated decision authority to quantify what consumers seek from AI and how much decision-making authority they assign to it. Applied to 1.5 million real-world ChatGPT and Gemini interactions from 6,304 users in the United States and India, we find that financial services are already a substantial AI use case. Consumers overwhelmingly use AI to retrieve information and shape financial judgement, while delegation of financial execution remains rare. By shifting attention from conversation topics to delegated decision authority, this work establishes a behavioural baseline for measuring the transition to increasingly agentic AI.