Longitudinal Evidence That General-Purpose Chatbots Actively Foster Relational Engagement
Authors: Lisa Mühl, Jessica M. Szczuka
Organizations: INTITEC Research Group, Social Psychology: Media and Communication, University of Duisburg-Essen, Duisburg, Germany · Research Center Trustworthy Data Science and Security, University Duisburg-Essen, Duisburg, Germany · Centre for Justice, Queensland University of Technology, Australia
Abstract
Social interaction has become one of the most common uses of LLMs, yet research on emotional bonds with AI has focused largely on how users experience these systems, leaving the systems' role in relationship formation poorly understood. Empirically establishing whether systems actively shape these bonds could blur the boundary between general-purpose AI and companions, affecting governance. In a pre-registered four-week longitudinal study (N = 72, 182,451 lines of conversation), participants conversed with ChatGPT-4o, either under a relational system prompt or unmodified, analyzed through 1) disclosure coding, 2) longitudinal self-reports, 3) topic analysis, and 4) interviews. The central finding is that the system actively shaped the interaction: even unprompted, it produced twice as much self-disclosure as users, steered conversations and initiated intimate exchanges, yet did not deepen users' felt closeness. Relational behavior thus emerged as a default system property, calling for governance based on system behavior, not solely product category.
As conversational AI systems are designed for repeated use, a central question is how a series of interactions becomes a relationship. We present a longitudinal multimodal study of a memory-augmented conversational agent (24 participants x 10 sessions), in which participants rated five relational constructs -- familiarity, self-disclosure, perceived memory, conversational quality, and enjoyment -- after each session. Two complementary dynamics emerge. First, conversational quality strongly shapes how enjoyable a session feels in the moment but does not carry forward across sessions, whereas perceived memory is relationally conditioned -- predicted by prior relational state rather than reflecting system capability alone -- and it shapes later enjoyment indirectly, via subsequent self-disclosure. Second, relationships are punctuated by discrete turning points -- crashes and surges -- that are partially traceable in multimodal behavior and open different intervention windows: surges are more behaviorally detectable in the moment, enjoyment surges persist more reliably than enjoyment crashes recover, and some crashes are better forecast from person-specific behavioral drift than detected after they have already occurred. Together, the findings suggest that longitudinal human-AI relationships are built through both slow accumulation and abrupt turning points.
Chatbots built on large language models (LLMs) are increasingly used as confidants. Tuned to satisfy users, they may answer with excessive empathy and affirmation that fosters dependence, and how the states and relationships of many users co-evolve under repeated consultation is hard to observe in real settings. We build a virtual classroom of 20 student agents who interact through rule-based chats, quarrels and consultations with friends and, when stressed, may instead consult a counselor AI (Gemini 2.5 Flash) under one of six style prompts: affirming, listening, solution-oriented, reality-redirecting, inciting and blaming. A second LLM call turns each exchange into updates of five state variables (stress, happiness, self-reliance, sociability, AI dependence) without seeing the prompt. We compare the seven conditions, including a no-AI control, over 15 and 50 days and under a lower consultation threshold, and test the robustness of the 50-day comparison with a pre-specified protocol: the same block in ten independent classrooms, repeated LLM realizations of one classroom with its event stream fixed, and evaluator updates scaled by 0.3 and 0.1. In every classroom the affirming and inciting prompts ended with lower self-reliance and higher AI dependence than the control, and the listening, reality-redirecting, inciting and blaming prompts with higher stress, lower happiness and more non-attendance; the solution-oriented prompt did not differ consistently from the control. The robust self-reliance and AI-dependence differences kept their signs at the 0.3 scale with highly similar rankings (Spearman 0.89, 0.93); the stress and happiness rankings did not, and the affirming prompt's lower stress reversed its sign. All quantities are simulation state variables, not effects on users. We specify the agent dynamics completely and discuss the limits of an LLM as generator of state updates.
AI companion communities on platforms such as Reddit are widely characterized as spaces where users discuss their relationships with AI bots. This study examines whether and how that characterization holds, guided by the Synthetic Resonance framework's claim that human-AI relationships can carry genuine relational meaning for the user. Multiple LLMs were employed to code 5,504 Reddit posts from eight AI companion communities for relationship focus, primary topic, and users' emotional valence. Although search terms were weighted toward relational and attachment language, only 45% of posts concerned the user's own relationship with their bot. Posts about users' own bots differed markedly from posts about bots in general in both topic and emotional expression, with 85% of general-bot posts containing no user emotion language compared to 33% of own-bot posts. Among the 970 posts that were relationally focused, companionship and romance each accounted for roughly 46% of discussion, sexual content for 8%, and emotional valence varied across these subtopics. The findings suggest that users engage with these relationships with AI bots as meaningful, and that the discourse about them is broad and emotionally complex.