Diffusion-Based Data-Driven Assortment Optimization

We study a dynamic assortment problem on a two-sided service platform with incomplete information and heterogeneous customers in a discrete-time setting. In each period, a customer arrives seeking service, and the platform chooses an assortment of sellers to display. The customer then proposes a transaction to at most one seller in the assortment according to a multinomial logit choice model. After a fixed number of periods, sellers review the proposals they have received and each chooses at most one customer according to another multinomial logit choice model, after which the cycle repeats. A key challenge is that the platform does not know the choice-model parameters of either customers or sellers in advance. To our knowledge, this is the first study of a dynamic assortment problem in which both sides' choice parameters are unknown. We develop a data-driven algorithm that learns these parameters while optimizing the platform's objective over time. We evaluate performance using regret, which measures revenue loss relative to a clairvoyant benchmark that knows all parameters and customer arrivals in advance. We show that the algorithm's worst-case regret grows polylogarithmically over time, and we derive a matching lower bound, establishing its rate optimality.

Assortment optimization has received active explorations in the past few decades due to its practical importance. Despite the extensive literature dealing with optimization algorithms and latent score estimation, uncertainty quantification for the optimal assortment still needs to be explored and is of great practical significance. Instead of estimating and recovering the complete optimal offer set, decision-makers may only be interested in testing whether a given property holds true for the optimal assortment, such as whether they should include several products of interest in the optimal set, or how many categories of products the optimal set should include. This paper proposes a novel inferential framework for testing such properties. We consider the widely adopted multinomial logit (MNL) model, where we assume that each customer will purchase an item within the offered products with a probability proportional to the underlying preference score associated with the product. We reduce inferring a general optimal assortment property to quantifying the uncertainty associated with the sign change point detection of the marginal revenue gaps. We show the asymptotic normality of the marginal revenue gap estimator, and construct a maximum statistic via the gap estimators to detect the sign change point. By approximating the distribution of the maximum statistic with multiplier bootstrap techniques, we propose a valid testing procedure. We also conduct numerical experiments to assess the performance of our method.

Existing contextual multinomial logit (MNL) bandits model relevance-driven choice but ignore the potential benefits of within-assortment diversity, while submodular/combinatorial bandits encode diversity in rewards but lack structured choice probabilities. We bridge this gap with the $\textit{diversified multinomial logit}$ (DMNL) contextual bandit, which augments MNL choice probabilities with a generally submodular diversity function, thereby formalizing the relevance--diversity trade-off within a single model. Incorporating diversity renders exact MNL assortment optimization intractable. We propose a $\textit{white-box}$ UCB-based algorithm, $\texttt{OFU-DMNL}$, that constructs assortments item-wise by maximizing optimistic marginal gains, avoids black-box optimization oracles. We show that $\texttt{OFU-DMNL}$ achieves at least a $(1-\frac{1}{e+1})$-$\textit{approximate}$ regret bound $\tilde{O}\left(d \sqrt{T/K}\right)$, where $d$ is the context dimension, $K$ the maximum assortment size, and $T$ the horizon, and attains an improved approximation factor over standard submodular baselines. Experiments demonstrate consistent gains and, relative to exhaustive enumeration, comparable regret with substantially lower runtime. Overall, DMNL bandits provide a practical foundation for diversity-aware assortment optimization under uncertainty, and $\texttt{OFU-DMNL}$ offers a statistically and computationally efficient solution.