Organizations: University of Science and Technology of China, Meituan · Meituan
Abstract
Large language model (LLM) agents are increasingly deployed in user-facing services that require iterative tool use under dynamic business conditions. Reliable evaluation is essential for sustained improvement: it must reveal capability deficiencies, inform priorities, and assess interventions. Yet industrial agent service unfolds both through the iterative trajectory of a current request and through continued user interaction. Final-outcome assessment can therefore obscure where deficiencies arise and whether later service remains aligned with context from earlier exchanges. We propose ATLAS, a dual-horizon diagnostic evaluation framework for industrial tool-use agents. At the request horizon, trajectory-wise diagnostic signals relate deficiencies to execution locations and capability concerns. At the interaction horizon, user-wise signals assess whether service remains responsive across continued interaction. Together, these views provide structured diagnostic evidence for analyzing execution deficiencies and sustained service behavior. ATLAS instantiates them as executable signals with explicit evidence scopes and decision boundaries. LLM judge interfaces are calibrated against high-confidence references from real business logs; when needed, their decision behavior is distilled into efficient diagnostic models for lower-latency, lower-cost evaluation. The resulting feedback supports policy optimization. We evaluate ATLAS on Meituan Xiaotuan production traffic. Offline experiments assess diagnostic-signal fidelity and replay-based policy improvement, while online A/B experiments show concurrent gains in user engagement, downstream business outcomes, and sampled human-audit quality.
Large language model agents now act on codebases, browsers, operating systems, calendars, files, and tool ecosystems, but their evaluations often collapse behavior into final task success. AgentAtlas reframes agent evaluation as a diagnostic vocabulary and audit protocol for separating outcome success from control-decision quality and trajectory quality. The paper contributes: (i) a six-state control-decision taxonomy (Act / Ask / Refuse / Stop / Confirm / Recover); (ii) a trajectory-failure vocabulary with primary error source and downstream impact; (iii) a 0/1/2 benchmark-coverage audit over fifteen agent benchmarks; and (iv) an illustrative protocol study on a synthetic 1,342-item set evaluated with eight models under taxonomy-aware and taxonomy-blind prompt formats. The synthetic demonstration is not a public benchmark release and should not be read as a definitive model comparison. Instead, it illustrates two measurement risks: mapped label agreement can change substantially when the explicit label menu is removed, and axis choice can change apparent rankings. AgentAtlas is intended to help benchmark designers state what behavior they cover, and to help evaluators diagnose failures that outcome-only leaderboards hide.
Large Language Models (LLMs) are increasingly deployed as autonomous agents that reason, use tools, and act over multiple steps. Yet most hallucination benchmarks still evaluate only the final output, missing failures that originate in intermediate Thought-Action-Observation steps. We present Trajel, a dataset and evaluation framework for auditing trajectory-level hallucinations in multi-agent industrial workflows. Trajel introduces a five-type hallucination taxonomy (factual, referential, logical, procedural, and scope-based) over expert-annotated agent traces from AssetOpsBench. We benchmark supervised detection models at the subtask, trajectory, and long-context levels. Our results show that the most common failure modes are missed by existing benchmarks, that nearly half of hallucinated trajectories involve multiple types at once, and that automated detectors with high binary accuracy still misclassify the subtlest types. Trajectory-aware detection significantly outperforms standard post-hoc verification, making taxonomy-grounded evaluation necessary for safer agentic deployment.
LLM recommendation agents increasingly produce structured recommendation reports: sets of items accompanied by natural-language justifications. Yet existing evaluations often reduce this setting to reranking small shortlisted candidate sets or judge reports mainly by semantic plausibility. We introduce Recommendation Atlas (Agentic Tool-Level Assessment for Shopping), or RecoAtlas, a benchmark and toolkit for evaluating shopping agents with behavior-grounded metrics. RecoAtlas complements held-out interaction metrics with learned utility proxies for relevance, complementarity, and diversity derived from interaction data, while separately measuring semantic coherence and explanation quality. Its controlled tool environment exposes agents to either semantic, behavior-aligned, or faulty tools, enabling diagnosis of whether performance gains arise from stronger reasoning, better signals, or more effective tool-use policies. Across controlled experiments, we show that RecoAtlas exhibits key properties of a meaningful benchmark for agentic systems: performance scales with model capacity and test-time compute, improves with stronger and better-aligned tools, degrades under noisy or misaligned signals, and reveals that semantic plausibility does not necessarily capture behavior-grounded utility. RecoAtlas provides a foundation for developing and evaluating shopping assistants that optimize not only for plausible recommendations, but also for coherent, behaviorally grounded recommendation sets.