CHARM: Character Hallucination for Multicultural Role Play Benchmark
Authors: Sunkyung Han, Nahyeon Park, Gaeun Seo, Seunghyun Yoon, JinYeong Bak
Organizations: Sungkyunkwan University, Suwon, South Korea · Adobe Research, CA, USA
Abstract
Role-playing large language models (LLMs) are expected to adopt a character's style while also respecting that character's knowledge boundaries. Prior evaluations detect character hallucination but rarely distinguish whether errors arise from failure to recognize a boundary or from failure to comply despite recognition. We introduce CHARM, a multicultural benchmark of 40 real and fictional characters drawn from five cultural-linguistic regions, and validated by native reviewers. It probes two boundary types, Temporal (historical vs. modern) and Cross-Universe (entities outside a character's narrative or historical universe), using abstention-enabled multiple-choice questions. We propose a two-stage evaluation that separates Boundary-Awareness (explicit recognition that a query is out of scope) from Boundary-Compliance (abstention when answering concrete questions). Evaluations across six LLMs show that hallucination is driven predominantly by compliance failures. Models frequently acknowledge that a query lies outside the character's knowledge yet still provide factual, out-of-character answers. By re-posing the same questions to the target character, we confirm that a large fraction of these cases are verified parametric overrides; the model stores the relevant fact but fails to suppress it. We also observe systematic cultural variation in these failures, consistent with imbalances in how characters from different regions are represented in model knowledge.
Most hallucination evaluations focus on English, leaving it unclear whether findings transfer to lower-resource languages. We investigate faithfulness hallucinations, defined as model-generated content that is fluent and plausible but diverges from the provided input or is internally inconsistent. Leveraging the multilingual MultiWikiQA dataset, we utilize the LettuceDetect framework to create synthetic hallucination datasets for 306 languages, from which we train token-level hallucination classifiers for 30 European languages. In this work, we present evaluations of model hallucinations on a selection of languages: English, Danish, German, and Icelandic. Using these classifiers, we evaluate the hallucination rates for Qwen3-0.6B, Qwen3-14B, Gemma-3-12B-IT, cogito-v1-preview-qwen-32B, and cogito-v1-preview-llama-70B. Our classifiers reveal notably higher hallucination rates for Qwen3-0.6B (up to 60% of answers containing at least one hallucination, peaking in Icelandic) and generally lower rates for larger models, with cogito-v1-preview-qwen-32B and cogito-v1-preview-llama-70B performing best on most languages. Hallucination rates are consistently higher for lower-resource languages, particularly Icelandic.
Despite Bengali being the sixth most spoken language in the world, no prior work has systematically evaluated hallucination in large language models (LLMs) for Bengali. We introduce BenHalluEval, a fine-grained hallucination evaluation framework for Bengali covering four tasks: Generative Question Answering (GQA), Bangla-English Code-Mixed QA, Summarization, and Reasoning. We construct 12,000 hallucinated candidates using GPT-5.4 across twelve task-specific hallucination types, drawn from three existing Bengali datasets, and evaluate seven LLMs spanning reasoning-oriented, multilingual, and Bengali-centric categories under a dual-track protocol that independently measures false-positive rate on ground-truth instances (Track A) and hallucination detection rate on hallucinated candidates (Track B). To jointly penalise both failure modes and prevent inflated scores from uniform response bias, we propose BenHalluScore, a dual-track calibration metric that ranges from 7.72% to 55.42% across models and tasks, revealing substantial variation in hallucination calibration. Chain-of-thought prompting, applied as a mitigation strategy, shifts response distributions without consistently improving hallucination discrimination. BenHalluEval establishes the first dedicated hallucination benchmark for Bengali and highlights the inadequacy of single-track and prompting-only evaluation approaches for low-resource language settings. The dataset and code are available at https://anonymous.4open.science/r/BanglaHalluEval-EB77.
Shefayat E Shams Adib, Ahmed Alfey Sani, Ekramul Alam Esham +3
Role-playing language agents (RPLAs) simulate specific characters and personas across applications such as entertainment, companionship, interactive storytelling, and education. Faithful role-play requires more than producing plausible, in-character responses: as a character's values and behavior change over a narrative, an RPLA should reflect the character's state at the relevant stage. However, existing benchmarks largely treat characters as fixed personas or test only what they know at a given point in the narrative. We introduce ArcANE (Arc-Aware Narrative Evaluation), a benchmark for evaluating whether an RPLA follows a character's development across a narrative. ArcANE first builds an Arc that maps how a character's values, motivations, or relationships change over the story. The benchmark then scores how well an RPLA's responses fit the corresponding stages of the Arc, covering three distinct scenario types: scenes from the novel, new situations within its world, and situations outside that world. We evaluate six models under six ways of providing narrative context. In every model, using the Arc up to the queried chapter yields the best performance, outperforming the strongest non-Arc context by 2.2-8.4 points. These results suggest that faithful role-play requires evolving character states and tracking their trajectory, rather than merely retrieving relevant episodic evidence.