Explainability Assistant: A Conversational XAI Interface for Interpreting Energy Consumption Models
Authors: Rodion Krjutškov, Eduard Barbu, Nikos Sakkas, Sofia Yfanti
Abstract
Energy consumption forecasting relies on increasingly complex machine learning (ML) models, such as Genetic Programming-based symbolic regressors, whose predictions can be difficult for facility managers and building operators to interpret. Explainable Artificial Intelligence (XAI) techniques address this opacity, but traditional XAI dashboards require substantial technical expertise and provide limited flexibility for dynamic, context-aware inquiry. Conversational XAI systems offer a promising alternative; however, previous approaches, such as TalkToModel, were constrained by rigid custom grammars and achieved only 76.8% intent-parsing accuracy. This paper introduces the Explainability Assistant, an open-source conversational XAI system that leverages the function-calling capabilities of modern Large Language Models (LLMs) to overcome these limitations. The system achieves 94% intent-parsing accuracy, supports flexible natural language interaction, and adapts to different ML problem types without task-specific fine-tuning. We present the system's architecture and report results from a comparative evaluation conducted with energy domain specialists, contrasting the Explainability Assistant with a traditional XAI dashboard. The evaluation suggests improved usability and consistent task accuracy, with all experts unanimously preferring the conversational interface for practical use.
Explainable AI (XAI) techniques aim to provide insights into predictive models and enhance user performance, yet they often fall short of these expectations. Conversational XAI assistants promise to overcome such limitations, but empirical evidence on their impact on objective performance measures remains limited. We propose an experimental design for evaluating explanation assistance through prediction accuracy, model understanding, and error identification. Using an explainable-by-design prediction model, we create conditions where users can outperform the model by identifying and compensating for systematic errors. We compare conversational assistance against Q&A-based assistance to assess which better supports users in working with model explanations. Preliminary results from testing our experimental design show that participants (N=42) in both treatments significantly outperformed the model but reveal no performance differences between assistance types and modest engagement overall. These findings inform refinements for our planned full study, including enhanced engagement interventions and investigation of the mechanisms driving improved predictions.
Sven Kruschel, Julian Rosenberger, Lasse Bohlen +2
Prior work shows that Large Language Models (LLMs) can transform Explainable AI (XAI) outputs into Natural Language Explanations (NLEs) that score highly on quality metrics such as plausibility, coherence, and comprehensibility. But does explanation quality translate to practical usefulness? We investigate this question in a time-series energy forecasting domain through five controlled experiments (2,730 judgments across 60 test instances), each operationalising a distinct facet of usefulness studied in the XAI literature. Holding NLE quality constant at the high levels established by a prior factorial study, we find that NLEs do not improve task accuracy on any of the five tasks, while inflating self-reported confidence. A placebic control shows that this confidence boost is driven by text presence rather than content. In an out-of-distribution detection task, NLEs reduce the LLM judge's ability to flag unreliable predictions, providing false reassurance that masks model failure. We characterise these findings as the Quality-Usefulness Gap and argue that evaluation of the XAI-to-NLE pipeline must extend beyond text-quality metrics to downstream task performance.
Fabian Lukassen, Jan Herrmann, Christoph Weisser +3
As artificial intelligence and machine learning (AI/ML) models become integral to network operations, their lack of transparency poses a significant barrier to operator trust. Existing explainable artificial intelligence (XAI) techniques often fail to bridge this gap for non-specialists, producing technical outputs that are difficult to translate into actionable insights. This paper presents a framework specifically designed to address this shortcoming. It leverages a moderately sized large language model (LLM) and extends beyond the standard use of SHapley Additive exPlanations (SHAP) feature influence values. The framework employs a structured prompt enriched with mutual feature interaction data to generate human-understandable natural language explanations. To validate our framework, we performed an empirical evaluation on an optical quality of transmission (QoT) estimation use case with human evaluators. We collected independent performance evaluations from specialists, which showed a high inter-evaluator agreement. Compared to a state-of-the-art baseline that uses only SHAP feature influence values in a straightforward prompt, our approach improves the explanation usefulness and scope by 12.2% and 6.2%, while achieving 97.5% correctness.