A Multi-Stage Agentic Framework for Effective Counter-Narrative Generation and Refinement

Hate speech and misinformation frequently co-occur online, amplifying prejudice and polarization. Given their scale, using Large Language Models (LLMs) to assist expert counterspeech (CS) writing has gained interest, yet prior work has addressed these phenomena separately. We bridge this gap by studying CS generation in contexts where both hate and misinformation co-occur. We test three knowledge-driven generation strategies: first we prompt an LLM with fact-checkers' guidelines and fact-checking articles; secondly, with NGOs' guidelines and reports; thirdly, we create a mixed strategy that combines guidelines and documents from both. 23 experts revise the generated CS, which are assessed via human and automatic metrics. While LLMs produce adequate CS in 40% of cases, expert edits substantially improve naturalness, exhaustiveness, and adherence to guidelines. Based on the post-edited CS, the mixed strategy proves to be the most effective in crowdsourcing evaluation, pairing strong factual correction with stereotype mitigation and empathetic engagement. We release a dataset of hateful and misinformed claims with expert-verified CS and supporting knowledge.

Online hate speech and misinformation frequently overlap, yet NLP research has mainly treated them in isolation. While LLMs represent a scalable solution for assisting humans in the generation of counterspeech for both threats, zero-shot models frequently generate repetitive and vague responses, underscoring the need for high-quality examples to steer model generation. However, existing counterspeech datasets against the overlap of hate and misinformation are scarce and limited to single-turn English dialogues, while real-life interactions span across multiple turns and languages. To bridge this gap, we introduce the first large-scale, expert-curated, multilingual dataset of dialogues tackling the intersection of hate and misinformation. To ensure factual grounding, the dialogues are also anchored in verified external knowledge (i.e., fact-checking articles and NGO reports) and include document- and chunk-level span annotations, making it directly applicable for RAG systems. Covering five languages and targeting hate directed at seven marginalized groups, this novel resource enables the training and evaluation of more persuasive, factually grounded counterspeech models.

Counterspeech effectively neutralizes the impact of online hate. Although prior work explores automated counterspeech generation, it largely emphasizes stylistic control while treating hate speech as homogeneous, overlooking that distinct forms of abuse require fundamentally different counterspeech strategies. To address this gap, we introduce FIRE (Factuality Informed Multi-Agent Reasoning Framework) that first decomposes hate speech into one of the five distinct categories (misinformation, stereotype, conspiracy, dehumanizing, non-factual), and then maps it to a targeted counterspeech style. To facilitate FIRE, we curate FactualCS, a novel dataset of $4,784$ instances that provides the annotations regarding hate categories, reasoning traces, and evidence mappings, which are critical elements for grounded generation that are missing in prior work. A comprehensive evaluation across $28$ baseline configurations demonstrates that FIRE significantly surpasses existing methods, despite using compact agents ($<$2B). FIRE achieves a $\sim$ $12 \%$ and $\sim$ $11 \%$ improvements in factual and category-specific accuracy respectively, while simultaneously reducing toxicity by $\sim$ $11 \%$ relative to the strongest baselines. Further human evaluation confirms that responses generated by FIRE are significantly preferred over the strongest baselines, underscoring its effectiveness for real-world deployment. These findings show that decomposing the underlying intent of hate speech is essential for generating safe, effective, and contextually precise counterspeech.