On a delivery platform, personalized store ranking greatly influences what users find and order. Unlike digital-only domains, candidate stores are local and bound by real-time availability and delivery operations. One central modeling tension is between surfacing new stores for trial and preserving ranking quality for sessions with reorder intent. We present Universal Venue Ranker (UVR), a production system deployed at Wolt that pairs a bidirectional transformer encoder for sequential user modeling with a GBDT ranker integrating contextual, user, and store features. Trained across all stores and domains of a country while enforcing local delivery constraints at inference, UVR replaces four previously separate ranking models (three for restaurants, one for retail) with a single unified system. Label smoothing and trial-biased sample weighting steer the model toward new stores, lifting offline trial MRR by +12% to +30% over production while regressing reorder MRR in five of six countries. These regressions leave Global CVR, our core online metric, which blends trial and reorder sessions, statistically unchanged. We validate UVR in three consecutive A/B tests, the first two across Wolt's largest operating markets and the third spanning all operating countries and both domains. UVR V1 delivers +5.5% Merchant Trial Rate and +0.16% Global CVR over the previous production ranker; V2 adds a further +0.45% Merchant Trial Rate on top; and V3, our cross-domain unification of the restaurant and retail rankers, adds a further +1.31% Retail Merchant Trial Rate, together accounting for substantial incremental gross order value and a materially simplified serving stack.
Offsite conversion rate (OCVR) prediction is an important ranking problem in computational recommendation systems. This task presents a modeling challenge: click signals are abundant and exhibit short temporal horizons, whereas conversion signals are inherently sparse, long-delayed, and frequently unattributed. Despite these statistical disparities, both signal types must inform models that operate within strict serving-latency constraints. Prior pre-training approaches address this heterogeneity with a single, undifferentiated encoder applied uniformly across both data streams. We propose DUET (Dual User Embedding Transformers), a framework that explicitly partitions user behavioral data into two domain-coherent streams -- clicks and conversions -- and pre-trains dedicated transformer encoders with architectures tailored to each stream's statistical characteristics: multi-layer self-attention for the dense click stream and interleaved cross- and self-attention for the sparse conversion stream. The resulting complementary embeddings are jointly consumed by a downstream ranker without exceeding serving-latency budgets. Evaluation demonstrates up to 0.38% normalized entropy (NE) reduction relative to the strongest baseline, and A/B test shows consistent improvements in OCVR prediction accuracy.
Reazul Hasan Russel, Mingwei Tang, Rostam Shirani +18
Scaling Transformers has driven large gains in language modeling, but transplanting this to behavior-sequence modeling in production ranking is challenging: recommendation differs in signal quality, where behavior sequences are noisy, temporally irregular, and sparsely supervised, and in computation asymmetry, where each request scores many candidates against one shared user history under tight latency budgets. We propose ReST, a recommendation-native Transformer scaling framework. For signal quality, it introduces a sequence encoder with dual-gated attention, rotary positional and temporal embedding, stabilized residual normalization, and training-only auxiliary objectives. For computation asymmetry, it factorizes ranking into a heavy reusable encoder and a lightweight cross decoder with projection-free KV attention and token-specific parameterization, coupling user-level shared-prefix training with shared-prefix serving for compute-once, decode-many-times ranking. Across industrial and public benchmarks, ReST achieves higher accuracy and scales more consistently along sequence length, depth, and width, where LLM-style Transformer blocks saturate. A one-week online A/B test on a production advertising platform improves online AUC by 1.31% and lifts a core revenue metric by 11.93% within a 50 ms P99 budget; ReST has since been fully deployed in production, showing that behavior-sequence scaling remains a promising, under-exploited axis for production ranking.
Large language models (LLMs) are increasingly used in recommender systems, but it is often unclear how much performance can be obtained from strong pre-trained backbones alone when they are placed inside a structured recommendation pipeline. In this paper, we present MARS, a modular multi-agent re-ranking framework for repeat-order food delivery recommendation. MARS serves as a controlled hybrid framework for studying how far pre-trained LLMs can go in this setting when combined with lightweight collaborative retrieval and contextual filtering. MARS performs coarse-to-fine recommendation in two stages: cuisine prediction followed by vendor ranking. The framework combines LightGCN-based global preference signals, Swing-based local peer evidence, geospatial filtering, and prompt-driven LLM reasoning over behavioral, temporal, and geographic context. We evaluate MARS on two real-world Delivery Hero benchmarks, DHRD-SE and DHRD-SG, and compare it against heuristic, sequential, graph-based, and food-delivery-specific baselines. We also provide detailed implementation and evaluation protocols, including prompting and decoding. Our study makes three contributions. First, it presents a modular multi-agent framework for repeat-order food delivery recommendation that integrates collaborative signals and LLM-based re-ranking in a transparent pipeline. Second, it shows that strong pre-trained backbones can already be competitive in repeat-order recommendation when paired with lightweight collaborative retrieval. Third, it establishes a reproducible evaluation setting for hybrid LLM recommenders in food delivery.