Voice provides a natural and immediate interface for AI agents. Many settings in which voice agents could be useful, including meetings, households, and collaborative work, are inherently multi-speaker. Supporting these settings introduces challenges that are largely absent from one-on-one interaction. We introduce the Multi-Speaker Interaction Benchmark (MSI-Bench) for evaluating multi-speaker voice interaction. Each test case is a short multi-party multi-turn audio scene with participant context, expected tool calls, and atomic rubrics. The benchmark targets three capability families: multi-speaker memory, multi-speaker instruction following, and multi-speaker reasoning. It comprises 1,152 test cases, evenly split between Mandarin Chinese and English (576 each). The strongest configuration on each split passes all rubrics on only 66.8% of English and 54.5% of Mandarin cases, and the strongest open-weight configuration on 34.0% and 19.3%. Failure analysis separates perception from reasoning: open-weight models are bottlenecked by the multi-speaker audio front-end, while frontier systems still fail speaker-scoped decision making on clean transcripts---and models across the board often respond when no one has addressed them. These results identify speaker-grounded perception, speaker-scoped decision making, and conversational restraint as concrete targets for future voice agents.
Conversational voice agents have advanced significantly, offering increasingly natural human-machine interactions through both cascaded and end-to-end architectures. However, while recent benchmarks extensively evaluate dyadic interactions and passive audio comprehension, they largely overlook a prevalent real-world scenario: multi-party conversations. Evaluating agents in these settings is fundamentally more challenging than in dyadic interactions due to the exponentially greater conversational complexity. For voice agents to integrate seamlessly into human group dynamics, they must not only generate contextually appropriate responses but also demonstrate a nuanced understanding of open turn-taking. To address this gap, we introduce Multiparty Bench (MP-Bench), the first benchmark specifically designed to objectively evaluate conversational speech systems as active participants within multi-party contexts. MP-Bench assesses agent behavior along two primary dimensions: turn-taking awareness and response appropriateness. Additionally, we incorporate comprehension-based question-answering tasks as a complementary evaluation. By benchmarking 12 voice agents, we find that real-time voice agents stay at or below 22% on multiparty comprehension and remain near chance on multiparty turn-taking, exposing an open challenge for real-time voice agents under multiparty scenario.
Generally, most voice agents are cascaded systems, i.e., an ASR model transcribes the caller's audio, a language model reads the transcript and decides what to say and which backend tools to call, and a TTS model speaks the reply. Nearly all of the decision making happens in the language model, but existing evaluations measure it either too broadly or too narrowly. End-to-end voice benchmarks score the full pipeline, so recognition errors and model errors mix into a single number. LLM benchmarks isolate the model but they do not evaluate what makes real phone calls hard, such as transcription issues, caller's voice being split across messages and the requirement that replies follow the language and script specified. We introduce the Multi-Turn Voice Agent Benchmark (MTVA-Bench), which evaluates the language model on the same conditions it faces inside a cascaded system. The caller is played by an LLM following a set of rubrics and tool calls are answered by a mock backend which responds to the arguments the model actually sent. The benchmark contains 49 agents working across 490 reviewed scenarios and supports 7 languages. Scoring is a combination of deterministic checks on tool calls with two LLM judges, one that scores scenario specific rules and one that grades conversation quality without access to the task. Both judges must cite specific messages from the transcript. Task and conversation scores are weighted equally, since a call can complete its task and still go badly for the caller. In a seven-model study, six of the models select the correct tool within 6.4 points of one another, but their overall scores span 24.4 points. Most of the gap comes from argument values, action ordering, rule compliance, and what the model says around its tool calls.
Voice agents are increasingly deployed across enterprise applications. However, no existing benchmark jointly addresses realistic conversation simulation and comprehensive voice-specific evaluation. We present EVA-Bench, an end-to-end evaluation framework that addresses both. On the simulation side, EVA-Bench orchestrates dynamic bot-to-bot audio conversations with automatic simulation validation that detects user simulator error and appropriately regenerates conversations before scoring. On the measurement side, EVA-Bench introduces two composite metrics: EVA-A (Accuracy) and EVA-X (Experience). EVA-Bench includes 213 scenarios across three enterprise domains, a controlled perturbation suite for accent and noise robustness, and multi-trial measurements that distinguish peak from reliable capability. Across 12 systems spanning all three architectures, we find: (1) no system simultaneously exceeds 0.5 on both EVA-A pass@1 and EVA-X pass@1; (2) peak and reliable performance diverge substantially (median pass@k--pass^k gap of 0.44 on EVA-A); and (3) accent and noise perturbations expose substantial robustness gaps, with effects varying across architectures, systems, and metrics (mean Δ up to 0.314). We release EVA-Bench under an open-source license.