A Semiotics-Aware Framework for Evaluating Fidelity and Coverage in Natural Language Generation

Reliable evaluation is essential for understanding large language model (LLM) performance, yet today's go-to metrics, namely token-overlap scores (e.g., ROUGE) and embedding-based measures (e.g., BERTScore), often misjudge semantic similarity of documents. Our study shows that both token-overlap metrics and embedding-based metrics routinely assign nearly identical scores to texts that directly contradict each other, thereby potentially masking fundamental errors. We introduce MATCHA, an automatic metric that jointly rewards semantic agreement with a reference and penalizes contradictions. MATCHA employs a dual-view perspective that measures (i) proximity to the gold text and (ii) distance from an adversarially generated counterfactual contradiction. In eight public benchmarks, MATCHA outperforms popular metrics, compared with human annotations on question-answering, image caption generation, natural language inference, summarization, and semantic textual similarity tasks. On the TruthfulQA dataset (i.e., a dataset without a training set, where no embedding-based metrics could locally train on), this improvement in terms of matching texts with a reference reaches 18.38% over ROUGE-L and 20.82% over BERTScore. Both quantitative comparison and qualitative human assessments confirm the efficacy and validity of MATCHA and uncover fundamental weaknesses in pre-existing metrics. Compared with 23 embedding models, including top state-of-the-art ones, used as a metric similar to BERTScore, MATCHA remains the most accurate in distinguishing correct from incorrect statements solely based on a reference. Our code and metric are publicly available (https://github.com/Siran-Li/MATCHA).

Holistic evaluation scores capture overall output quality but do not distinguish whether a model reproduced the structural form of a user's request from whether it preserved the user's specific intent. We propose a dimension-level intent fidelity evaluation framework, applied here through a structured prompt ablation study across 2,880 outputs spanning three languages, three task domains, and six LLMs, that separately measures structural recovery and intent fidelity for each semantic dimension. This framework reveals a systematic structural-fidelity split: among Chinese-language outputs with complete paired scores, 25.7% received perfect holistic alignment scores (GA=5) while exhibiting measurable dimensional intent deficits; among English-language outputs, this proportion rose to 58.6%. Human evaluation confirmed that these split-zone outputs represent genuine quality deficits and that dimensional fidelity scores track human judgements more reliably than holistic scores do. A public-private decomposition of 2,520 ablation cells characterises when models successfully compensate for missing intent and when they fail, while proxy annotation distinguishes prior inferability from default recoverability. A weight-perturbation experiment shows that moderate misalignment is typically absorbed, whereas severe dimensional inversion is consistently harmful. These findings demonstrate that dimension-level intent fidelity evaluation is a necessary complement to holistic assessment when evaluating LLM outputs for user-specific tasks.

Calculating semantic textual similarity is a foundational task in natural language processing. Current large language models (LLMs) based methods typically rely on extracting last-layer hidden states with fixed dimensions to compute similarity for every text pairs. We argue that this paradigm is suffer from two limitations: (i) The last hidden layer encodes more general knowledge rather than just semantic knowledge, making it suboptimal for semantic similarity computation; (ii) The hidden layer dimensions of LLMs are generally very large, which introduces some redundancy and noise for representing semantics. In this work, we propose DySem, a novel training-free framework that investigates more semantic-related internal components of LLMs via multilingual consensus, and shifts away from static representation spaces in favor of dynamic, sample-specific semantic dimensions by constructing text-dependent joint semantic set and computes similarity over this shared dimensional subset. Extensive experiments across various LLMs show that our method consistently outperforms recent baselines while maintaining lower dimensions for similarity calculation. The code is released at https://github.com/szu-tera/DySem.