How To Do Things With Prompts

This paper explores the response of Large Language Models (LLMs) to user prompts with different degrees of politeness and impoliteness. The Politeness Theory by Brown and Levinson and the Impoliteness Framework by Culpeper form the basis of experiments conducted across three languages (English, Hindi, Spanish), five models (Gemini-Pro, GPT-4o Mini, Claude 3.7 Sonnet, DeepSeek-Chat, and Llama 3), and three interaction histories between users (raw, polite, and impolite). Our sample consists of 22,500 pairs of prompts and responses of various types, evaluated across five levels of politeness using an eight-factor assessment framework: coherence, clarity, depth, responsiveness, context retention, toxicity, conciseness, and readability. The findings show that model performance is highly influenced by tone, dialogue history, and language. While polite prompts enhance the average response quality by up to ~11% and impolite tones worsen it, these effects are neither consistent nor universal across languages and models. English is best served by courteous or direct tones, Hindi by deferential and indirect tones, and Spanish by assertive tones. Among the models, Llama is the most tone-sensitive (11.5% range), whereas GPT is more robust to adversarial tone. These results indicate that politeness is a quantifiable computational variable that affects LLM behaviour, though its impact is language- and model-dependent rather than universal. To support reproducibility and future work, we additionally release PLUM (Politeness Levels in Utterances, Multilingual), a publicly available corpus of 1,500 human-validated prompts across three languages and five politeness categories, and provide a formal supplementary analysis of six falsifiable hypotheses derived from politeness theory, empirically assessed against the dataset.

Large language models (LLMs) are widely used for open-ended tasks, but underspecified prompts can lead to low-quality answers and additional interaction. This paper studies whether structured prompt design improves response quality while reducing user effort. We compare three prompt conditions: a raw prompt, a checklist-improved prompt, and a clarifying-question prompt. We evaluate these conditions across four task types--summarization, planning, explanation, and coding--using three LLM systems: ChatGPT, Claude, and Grok. Each output is scored with a unified rubric covering task completion, correctness, compliance, and clarity. Checklist-improved prompts achieved the highest mean rubric score, 7.50 out of 8, compared with 5.67 for raw prompts and 6.67 for clarifying-question prompts. Checklist prompts also produced the best quality-effort tradeoff, using fewer average tokens than both raw and clarifying prompts. These results suggest that a simple prompt checklist can improve LLM responses while reducing unnecessary interaction.

Users articulate the same advice-seeking request in different ways: some specify detailed constraints, others gesture at a vague need. Prior work treats this variation as noise to be averaged away; we instead treat it as a stable, measurable structure in the input distribution. We ask whether articulation (how people ask) forms latent dimensions separable from topic (what they ask about), and whether it is associated with how language models respond. We extract interpretable features from 16,447 advice-seeking prompts pooled from public chat corpora (WildChat, LMSYS, and ShareChat) and recover a small set of latent articulation factors that replicate across train/test splits and across corpora. Because this structure is largely separable from topic, the populations it defines cut across topics and stay invisible to topic- or task-based evaluation. The factors define a handful of recurring articulation styles, one of which stands out: a long-form but information-poor style, roughly one in six prompts in the largest corpus, where models return shorter, vaguer answers and do not ask for clarification even though under-specification is exactly the condition that warrants it. The contrast holds within every topic group and length quintile, and is not under-specification alone -- a second, equally under-specified style does draw clarifying questions. Two independent human annotators reproduce this contrast. We argue that benchmarks should stratify on articulation, and we offer the extracted structure as a measurement instrument for doing so.