Rethinking Data Quality for AI-Driven Systems: Evidence from Practitioner Interviews
Authors: Hariharan Gopinath, Jan Bosch, Helena Holmström Olsson
Organizations: Chalmers University of Technology, Department of Computer Science and Engineering, Gothenburg, Sweden · Eindhoven University of Technology, Department of Mathematics and Computer Science, Eindhoven, Netherlands · Malmö University, Department of Computer Science and Media Technology, Malmö, Sweden
Data quality research has usually treated data as an input that is stored, processed, and validated. In AI-driven software-intensive systems, data also shapes model behavior, evaluation, and lawful use. Empirical evidence remains limited on how practitioners define, assess, and manage quality under these conditions. We interviewed 16 practitioners from nine organizations and analyzed the transcripts using reflexive thematic analysis and developed six themes from participants' accounts. In AI systems, traceability shifted from modular debugging to attributing model behavior, while using models as quality assessors introduced circularity. Agent context and memory became data objects, and synthetic and pseudo-labeled data made authenticity a quality concern. In foundation-model development, lawfulness became a gate for training data, while representativeness was judged through coverage of situations in which the system must behave safely. Prior ML research examines many of these problems separately. Our study provides a practitioner-grounded account of how they are encountered together as an engineering and organizational concern. We also interpret five recurring conditions as helping explain how the themes relate to reduced trust in data and AI outcomes. We synthesize these findings through lifecycle assurance: a conceptual framing focused on producing evidence that data can support a specific AI claim when its influence may be embedded in model behavior, model-based judgments, or agent actions.
Figures & tables
Domain area
Participants IDs
Automotive and safety-critical AI
I01 - I07, I12, I13
Telecom and network systems
I08 - I10
Cross-industry AI, data services, and foundation models
I11, I15, I16
Industrial automation
I14
Table 1: Participants by domain area (16 participants across nine organizations)
RQ
Analytical mapping
RQ1
Definition and assessment: from generic quality dimensions to fitness for a specific AI claim (T1, T4, T5, T6)
RQ2
Lifecycle stages: collection and preprocessing (T1, T6); annotation and training (T2, T4); validation (T6); deployment and operation (T2, T3, T5)
RQ3
Trust layers: ownership (F5); traceability (T1); governance of AI data artifacts (T2–T5)
Table 2: Mapping research questions to themes (T) and foundational mechanisms (F)
Figure 1: Five foundational explanatory mechanisms connect the six AI data quality themes to reduced trust in AI data and outputs. Arrows denote interpretive analytical links identified in the interview data, not causal claims.
Figure 2: Data artifacts and assurance evidence in AI-driven systems: a conceptual model synthesized from the interview findings. Each artifact should be linked to evidence matched to the lifecycle claim it supports, and system-generated artifacts re-enter earlier stages.
Data quality assessment is a critical prerequisite for effective data analytics and data-driven decision-making, yet it remains a challenging task due to the inherently context-dependent nature of data quality. Existing approaches often rely on static rules or manual assessment strategies, limiting their adaptability to diverse usage scenarios and constraining automation at scale. Recent advances in artificial intelligence, particularly large language models, offer new opportunities for automating data quality assessment, but raise concerns related to reliability, grounding, and execution safety. In this paper, we propose a unified agentic-retrieval framework for autonomous context-aware data quality assessment. The framework interprets natural-language descriptions of intended data usage, derives context-aware assessment strategies, and generates executable validation logic through a multi-agent workflow. To ensure operational reliability, the framework introduces a feasibility validation stage that evaluates the realism and executability of generated assessment specifications before execution, enabling iterative refinement when necessary. Accepted validation logic is executed deterministically to guarantee reproducible and auditable results. We implement the proposed framework as an end-to-end prototype and evaluate it across multiple usage scenarios applied to the same dataset. The results demonstrate that assessment outcomes adapt meaningfully to different intended uses, while feasibility-gated execution reduces unrealistic or non-executable rule generation. The proposed approach provides a practical foundation for deploying autonomous yet controlled data quality assessment in modern data-driven environments.
Hadi Fadlallah, Ibrahim Dhaini, Fatima Mubarak +1
University of Sciences and Arts in Lebanon, Beirut, Lebanon · Saint-Joseph University of Beirut2026, Beirut, Lebanon
High-stakes tabular pipelines rely on scattered, static quality checks that are hard to evolve and audit against policy intent. Regulated domains particularly suffer as the LLM-era automation raises expectations for traceability and accountability. We propose a vision for an ontology-grounded, repository-native data quality layer in which rules are first-class artifacts: versioned, provenance-linked to governance texts, and re-playable through immutable execution traces. As a first step toward validating this vision, we present a concrete implementation of its agentic rule-discovery core with two rule acquisition modes (Full-Agentic and Guided) and a human-in-the-loop (HITL) review interface. We define an evaluation framework and run experiments addressing whether our fully autonomous, divide-and-conquer agentic rule discovery produces rules of the same quality and diversity as those specified by a human expert, reporting preliminary results on two real world industry datasets in the finance and retail domains.
Jacopo Biggiogera, Nicolas Colombo, Krati Saxena +2
Domyn, Milan, Italy · Domyn, Gurugram, India · Domyn, New York City, USA
Large language model chatbots have been proposed as AI-interviewers for collecting qualitative interview data at scale, potentially bridging social science's longstanding divide between the breadth of surveys and the depth of qualitative interviews. This paper provides the first direct empirical comparison of data quality in AI-led and human-led interviews. In a randomized experiment (N = 41), university students were interviewed via synchronous text chat by either trained non-expert interviewers or a locally hosted AI system; we evaluate exposure, specificity, and relevance. Median interview duration was similar across conditions, but AI-interviewers asked more than twice as many questions per interview and elicited roughly 65 percent more respondent text per interview. Per-question responses were longer with human interviewers, though not after multiple-testing correction; only AI-condition participants skipped questions. Responses were almost uniformly on-topic in both conditions; for specificity we detect no difference, but the design cannot exclude one of up to three quarters of a point. These results were obtained with a small, locally hosted open-weight model (7B parameters), which addresses concerns about data security, GDPR compliance, and scientific reproducibility. Our findings support the viability of AI-interviewing for large-N qualitative data collection.
Semra Guven, Tobias Gårdhus, Andreas Bjerre-Nielsen +2
University of Copenhagen, Denmark · Center for Social Data Science, University of Copenhagen, Denmark · Data Science, IT University of Copenhagen, Denmark