Lost with a Map: Conversational State and Behavioral Reliability in Language Models

Long-horizon interactions require language models to manage accumulating information: when to update their state, when to preserve their state, and what to ignore. We study this challenge as Contextual Belief Management (CBM): maintaining a predicted belief state aligned with formal evidence while isolating task-irrelevant noise. To make CBM measurable, we introduce BeliefTrack, a closed-world benchmark spanning Rule Discovery and Circuit Diagnosis, where a finite belief space and symbolic verifiers enable exact turn-level evaluation. BeliefTrack diagnoses three failures: Failed Stay, Failed Update, and Failed Isolation. Across multiple LLMs, vanilla models exhibit severe CBM failures, while explicit belief-tracking prompts provide limited gains. In contrast, reinforcement learning with belief-state rewards reduces failure rates by 70.9% on average. Further probing reveals latent belief-state dynamics behind these failures, and representation-level steering reduces failure rates by 46.1% across two tasks (Code is available at https://github.com/zjunlp/CBM).

Dialogue failures in language models are usually framed as memory failures: context too long, summaries lossy, a constraint forgotten. We argue this misses a deeper problem: in many conversations the model does not forget, it commits too early. An ambiguous early turn collapses into a single hidden interpretation, and later clarification is filtered through that commitment. We call this early posterior collapse: unresolved user intent collapsing into a committed task state before ambiguity is resolved. We study it with controlled dialogue tasks in writing, planning, and coding using Gemini-2.5-Pro and Gemini-2.5-Flash. Across thousands of trials, the same information in different orders yields different outcomes, even when the final dialogue contains equivalent task-relevant information. This order effect suggests later clarification is treated as extra context rather than a corrective signal: it refines a stale task state without invalidating it. Coding tasks are especially vulnerable, suggesting early assumptions get embedded in structured artifacts such as interfaces and control flow. Standard prompting and memory strategies do not reliably help: summaries can collapse ambiguity, and chain-of-thought can reduce explicit wrong commitment in reasoning traces without improving final task success. These findings motivate uncertainty-preserving state management. If assistants cannot let go of early interpretations, robustness cannot rely on post hoc correction alone; it must keep ambiguous early turns from hardening into one task state. Assistants should hold tentative hypotheses while ambiguity remains, ask before executing when high-impact ambiguity persists, and rebuild from a revised state when later evidence invalidates an earlier reading. Rather than one prompting fix, we aim to redirect research for interactive LLMs from retaining more context toward preserving uncertainty.

Task-oriented dialogue systems -- handling transactions, reservations, and service requests -- require predictable behavior, yet the moderately-sized LLMs needed for practical latency are prone to hallucination and format errors that cascade into incorrect actions (e.g., a hotel booked for the wrong date). We propose ReacTOD, a bounded neuro-symbolic architecture that reformulates NLU as discrete tool calls within a self-correcting ReAct loop governed by deterministic validation. A bounded ReAct loop enables iterative self-correction, improving accuracy by up to 9.3 percentage points over single-pass inference on MultiWOZ. A symbolic validator enforces action compliance, schema conformance, and coreference consistency on every dialogue state update, achieving a 93.1% self-correction rate on intercepted errors and producing structured execution traces. Incremental state prediction and on-demand history retrieval keep prompts compact, empirically improving instruction adherence in parameter-constrained models. On MultiWOZ 2.1, ReacTOD achieves a new zero-shot state-of-the-art: gpt-oss-20B reaches 52.71% joint goal accuracy, surpassing the previous best by 14 percentage points, while Qwen3-8B achieves 47.34% with only 8B parameters. On the Schema-Guided Dialogue (SGD) benchmark, ReacTOD with Claude-Opus-4.6 achieves 80.68% JGA under fully end-to-end evaluation with predicted domains, and Qwen3-32B reaches 64.09% -- demonstrating cross-benchmark generalization without task-specific training data.